以内部服务质量为导向的图书馆员工作绩效实证研究  

Empirical Study on Librarians' Job Performance based on Library Internal Service Quality

作　　者：詹洁[1] 易红[1] 

机构地区：[1]重庆图书馆,重庆400037

出　　处：《图书馆研究与工作》2018年第6期70-75,共6页Library Science Research & Work

基　　金：重庆市"青年文化优才"培养计划项目"公共图书馆法人治理模式研究"(项目编号:2016QNWHYC20)的阶段性成果

摘　　要：采用图书馆内部服务质量评价量表、明尼苏达满意度量表和工作绩效量表对268名图书馆员进行问卷调查,通过相关分析、回归分析等统计方法,从图书馆内部服务质量视角实证研究在公共图书馆改革背景下馆员工作绩效的构成要素、现状特点和影响因素。研究发现,馆员工作绩效总体处于中等偏下水平,其中关系绩效的平均分值低于任务绩效。内部服务质量和工作满意度是工作绩效的有效预测因素。图书馆应从完善员工培训成长制度、优化薪酬分配制度、营造以内部顾客为导向的组织文化以及加强公平、公正、公开的制度建设等方面提升馆员工作绩效水平。268 librarians were surveyed using a questionnaire investigation consisting of Internal Service Quality Evaluation Scale, Minnesota Satisfaction Questionnaire and Job Performance Questionnaire, and empirically explored the composition factors, current situation and influential factors of librarians＇ job performance from the perspective of library internal service quality through correlation analysis, regression analysis and other statistical methods. The study indicated that librarians＇ job performance is overall under the moderate level, among which the average score of contextual performance is lower than that of task performance. Internal service quality and job satisfaction are the effective predictors of job performance. Libraries should enhance librarians＇ job performance from the aspects of improving the staff training and development system, optimizing the salary distribution system, creating the internal customer oriented organizational culture, strengthening the fair, just and open system construction, etc.

关 键 词：图书馆 内部服务质量 工作满意度 工作绩效 

分 类 号：G251.6[文化科学—图书馆学]