立体定向放疗设备服务体系的需求调查与分析  

Demand Survey and Analysis of Stereotactic Radiotherapy Equipment Service System

作　　者：毕帆[1] 金玮[1] 许修[1] 汪黎君[1] 王龙辰[1] 储呈晨 郑蕴欣[1] 姜瑞瑶[1] BI Fan;JIN Wei;XU Xiu;WANG Lijun;WANG Longchen;CHU Chengchen;ZHENG Yunxin;JIANG Ruiyao(Department of Medical Equipment,Shanghai Jiao Tong University Affliated Sixth People’s Hospital,Shanghai 200233,Chin)

机构地区：[1]上海交通大学附属第六人民医院医学装备处,上海200233

出　　处：《中国医疗设备》2018年第8期149-152,共4页China Medical Devices

基　　金：国家重点研发计划(2016YFC0106707)

摘　　要：目的了解我国各地区各等级医疗机构立体定向放疗设备从业人员对设备服务体系需求情况,提炼出该设备服务体系中的关键技术指标,为立体定向放疗设备综合评价体系的建立提供参考依据。方法由放疗设备临床专家、技术专家、医学工程专家和统计学专家研究制定了《立体定向放疗服务体系评价项目合作单位基本情况及需求调查表》,通过收集问卷,定向调研被评价医疗机构的从业人员。结果企业服务层面6项指标中,备件资源权重最高;产品服务层面17项指标中,安装调试和故障修复时间两项指标权重较高,客户服务层面中,客户培训指标权重较高。数据采集方式中的4项指标中满意度指标权重较高。结论在需求调查中权重较高的指标覆盖售前、售中、售后等完整服务链,在服务体系评价过程中,与用户需求直接相关的指标尤为重要,应将这些需求指标在体系建立予以关注。Objective To understand the demand of stereotactic radiotherapy equipment practitioners in various medical institutions in different regions of China for equipment service system and extract the key technical indicators in the service system of the equipment, so as to provide a reference for the establishment of the comprehensive evaluation system of stereotactic radiotherapy equipment. Methods The Basic Information and Demand Questionnaire of Project Partners for Evaluation of Stereotactic Radiotherapy Service System was developed by radiotherapy equipment clinical experts, technical experts, medical engineers and statistics experts. And the employees of the evaluated medical institutions were targeted for investigation through the collection of questionnaires. Results Among the 6 indicators of enterprise service level, the weight of spare parts resources was the highest. The weight of the two indexes of installation, debugging and fault repair was higher than others in 17 indexes of product service, and the weight of customer training index was higher than others in customer service. Among the four indicators of data collection, the weight of satisfaction index was the highest. Conclusion The higher weight index in the demand survey covers the whole service chain including pre-sale, in-sale and after-sale. In the process of service system evaluation, the indicators directly related to users’ needs are particularly important and should be paid attention in the establishment of the system.

关 键 词：需求调查 立体定向放疗设备 服务体系 评价指标 

分 类 号：R730.55[医药卫生—肿瘤]