运营商基于QoE的家庭宽带指标感知体系  

The home broadband index perception system based on QoE of mobile communication operators

作　　者：陶轶[1] 许锡明[1] 房志辉[1] 刘方宇[1] TAO Yi;XU Ximing;FANG Zhihui;LIU Fangyu(China Mobile Communications Group Guangdong Co., Ltd., Guangzhou, 510623)

机构地区：[1]中国移动通信集团广东有限公司,广州510623

出　　处：《现代电信科技》2017年第4期68-73,78,共7页Modern Science & Technology of Telecommunications

摘　　要：近年来,为落实"宽带中国"和"提速降费"战略,广东移动在加快网络建设、提供优惠资费和立体化服务的基础上,为确保家庭宽带业务持续健康发展,创新引入QoE相关理论,从服务感知和系统监控两个维度,构建了基于QoE的家庭宽带指标感知体系,在现网运行过程中,证实能有效提升客户感知和满意度。In recent years,in order to implement the strategy of"Broadband China"and"improving Internet speed,lowering prices",China Mobile Communications Group Guangdong Co.,Ltd.(GMCC)introduced the QoE(Quality of Experience)theory on the basis of speeding up network construction,providing preferential tariffs and three-dimensional services,in order to ensure the continuous and healthy development of the home broadband service.From the two aspects of service perception and system monitoring,the home broadband index perception system based on QoE is established,which can effectively improve customer perception and satisfaction in the current network operation process.

关 键 词：QOE 家庭宽带 指标探针 服务感知指标 系统监控指标 电信运营商 

分 类 号：F626[经济管理—产业经济]