智慧医疗创新服务模式  

Innovation Service Model of Smart Medicine

作　　者：何健[1] 王兵[1] 何刚[1] 颜鹏[1] 周祖宏[1] HE Jian;WANG Bing;HE Gang;YAN Peng;ZHOU Zu-hong(Information Center,Mianyang Central Hospital,Mianyang,Sichuan Province,6210000 China)

机构地区：[1]绵阳市中心医院信息中心,四川绵阳6210000

出　　处：《中国卫生产业》2018年第4期154-155,共2页China Health Industry

摘　　要：目的 "以患者为中心"的战略思想真正落实到医院信息化建设的方方面面,为患者提供智慧医疗,提升医院核心竞争力。方法利用现代化的计算机技术、通信技术、网络技术打破传统医疗服务模式时间、空间上的限制,利用智能化的信息系统实现主动服务。结果数字化医院带来的智慧医疗延伸了医疗服务的深度和广度,赢得和保持相当的患者满意度。结论贯彻客户关系管理理念的数字化医院平台建设成功实现了信息化建设向高层次、合理化方向的发展。Objective To provide the smart medicine for patients and improve the core competiveness of the hospital by truly implementing the“patient-oriented”strategy into the hospital informational construction.Methods The traditional medical service model time and space limitations were broken by the modern computer technology,communication technology and network technology,and the active service was realized by the smart information system.Results The smart medicine brought by the digital hospitals extended the depth and extension of medical service and won and kept the high satisfactory degree of patients.Conclusion The implementation of digital hospital platform construction of client-relationship management idea successfully promotes the information construction towards the high-level and rational direction.

关 键 词：智慧医疗 主动服务 数字化医院 客户关系管理 

分 类 号：R197.1[医药卫生—卫生事业管理]