数字化医院构建智慧医疗创新医疗服务模式  

作　　者：廖敏[1] 王兵[1] 何刚[1] 申炜[1] 颜鹏[1] 周祖宏[1] 

机构地区：[1]绵阳市中心医院,四川绵阳621000

出　　处：《湖南中医药大学学报》2018年第A01期134-135,共2页Journal of Hunan University of Chinese Medicine

摘　　要：目的:将“以患者为中心”的战略思想真正落实到医院信息化建设的方方面面,为患者提供智慧的医疗,提升医院核心竞争力。方法:利用现代化的计算机技术、通信技术、网络技术打破传统医疗服务模式在时间、空间上的限制,利用智能化的信息系统实现主动服务。结果:数字化医院带来的智慧医疗延伸了医疗服务的深度和广度,赢得和保持相当的患者满意度。结论:贯彻客户关系管理理念的数字化医院平台建设成功实现智慧医疗,推动医院服务模式转变,取得初步成效并出现了一些积极现象。Object:Implement the provision of patient-centered strategy in Hospital Informationization,to provide intelligent medical services to patients,enhance the core competitiveness of the hospital.Methods:using modern computer technology,communication technology and network technology to break the limitation of time and space of traditional medical service mode.Results:the wisdom of the digital hospital to extend the depth and breadth of medical services,to win and maintain a considerable degree of patient satisfaction.Conclusion:the implementation of the digital hospital platform based on the concept of customer relationship management has successfully realized the intelligent medical and promoted the transformation of hospital service mode.It is having an initial effect and active changes are emer.

关 键 词：智慧医疗 主动服务 数字化医院 客户关系管理 

分 类 号：R197.32[医药卫生—卫生事业管理]