决策参与机会如何以及为何影响员工服务绩效:一个基于自我概念理论的过程模型  

How and Why Will PDM Influence Employee Service Performance:Examining a Process Model Based on Self-concept Theory

作　　者：李欣珂 梁建 LI Xinke;LIANG Jian(Antai College of Economic & Management, Shanghai Jiao Tong University, Shanghai 200030, China;Advanced Institute of Business Research, Tongji University, Shanghai 200092,China)

机构地区：[1]上海交通大学安泰经济与管理学院,上海200030 [2]同济大学管理高等研究院,上海200092

出　　处：《上海管理科学》2019年第2期75-80,共6页Shanghai Management Science

摘　　要：员工的决策参与机会与服务绩效对企业越来越重要,但二者的关系及影响机制并没有得到有效的实证检验。通过对某一电信营业厅215名员工的两阶段调查,分析了决策参与机会对员工服务绩效的影响机制。研究结果表明,决策参与机会对员工服务绩效的正向关系受到员工建言以及员工心理所有权的连续中介。此外,下属感知到的领导支持不仅正向调节了决策参与机会对员工建言的影响,同时还对整个间接效应模型起到了正向调节的作用。Employees′participative decision making and service performance are more and more important to enterprises,but the relationship between them and the impact mechanism have not been empirically tested yet.Based on a two phase survey of 215 employees in a telecommunications business hall,this study analyzed the impact mechanism of participative decision making on employee′s service performance.The results show that the positive relationship between participative decision making and employee′s service performance is mediated successively by the voice and psychological ownership of employees.In addition,the leader support perceived by subordinates not only regulates the impact of participative decision making on employee′s voice,but also plays a positive role on the overall indirect effect model.

关 键 词：决策参与机会 员工建言 领导支持 心理所有权 服务绩效 

分 类 号：C93[经济管理—管理学]