导诊岗轮训对新入职护士沟通和倾听能力影响的效果评价  

Effect evaluation on influence of outpatient guidence training on communication and listening skills of newly graduated nurses

作　　者：葛春璐[1] 孙莉[1] Ge Chunlu;Sun Li(Outpatient Department, the First Affiliated Hospital of Dalian Medical University, Dalian116001, China)

机构地区：[1]大连医科大学附属第一医院门诊,116011

出　　处：《中国实用护理杂志》2019年第28期2221-2225,共5页Chinese Journal of Practical Nursing

摘　　要：目的评价轮转导诊岗对新入职护士沟通和倾听能力的影响。方法采用信封法将2015-2016年公开招聘、符合纳入排除标准的102名新护士,按照1∶1的比例分为观察组与对照组,每组51名;2组护士分别轮入导诊岗与临床科室培训12个月;并于培训前后对2组护士的沟通能力、倾听能力进行测评。结果培训后观察组护士的沟通和倾听能力总分分别为(93.36 ± 9.00)、(78.66 ± 7.26)分,对照组分别为(86.84 ± 9.67)、(71.38 ± 8.48)分,2组比较差异均有统计学意义(t=3.61、4.60,均P=0.00)。培训后多因素分析显示,观察组一般情况因素中的年龄、是否独生子女及对护理专业态度与护士的沟通能力呈相关性(r=0.20~0.24,P<0.05)。结论导诊岗轮训对护士的沟通和倾听能力均有显著的提升作用,会对护士未来的职业道路提供有利帮助。通过培训,使我们了解2种培训方法影响护士沟通和倾听能力的主要因素,对未来的培训提供有益参考。Objective To evaluate the effect on communication and listening ability of newly graduated nurses while outpatient guidence training. Method According to the ratio of 1:1, a total of 102 new nurses who were recruited from 2015 to 2016 and met the criteria were divided into observation group and the control group by envelope method. Nurses in the two groups were rotated into the guiding post and clinical department, and all nurses participated in the training for 12 months. Evaluated the communication and listening ability of the two groups nurses before and after the training. Results After the training, the total scores of communication and listening ability of nurses were 93.36±9.00 and 78.66±7.26 respectively in observation group, 86.84±9.67, 71.38±8.48 respectively in control group, the differences between the two groups were significant(t=3.61, 4.60, all P=0.00). After the training, correlation analysis showed that communication ability of observation group nurses was correlated with age, only-child and nursing professional attitude in the general situation factors (r=0.20-0.24, P<0.05). Conclusions The rotational training of guidance post can significantly improve the communication and listening abilities of nurses, and it will be helpful to the future career path of these nurses. Through training, we can understand the main factors that affect the communication and listening ability of nurses by the two training methods, and provide useful reference for future training.

关 键 词：导诊 新入职护士 沟通能力 倾听能力 

分 类 号：R47-4[医药卫生—护理学]