基于结构方程的快递业收派员工作满意度评估  

Job satisfaction evaluation of express delivery receiver based on structural equation

作　　者：吕慎[1] 田锋 张乾坤 Lü Shen;TIAN Feng;ZHANG Qiankun(College of Civil and Transportation Engineering,Shenzhen University,Shenzhen 518060,Guangdong Province,P.R.China;Shenzhen Urban Transport Planning Center Co.Ltd.,Shenzhen 518000,Guangdong Province,P.R.China;The Third Affiliated Hospital of Guangzhou University of Chinese Medicine,Guangzhou 510378,Guangdong Province,P.R.China)

机构地区：[1]深圳大学土木与交通工程学院,广东深圳518060 [2]深圳市城市交通规划设计研究中心股份有限公司,广东深圳518000 [3]广州中医药大学第三附属医院,广东广州510378

出　　处：《深圳大学学报（理工版）》2020年第3期323-330,共8页Journal of Shenzhen University(Science and Engineering)

基　　金：国家自然科学基金资助项目(51208307)。

摘　　要：收派员是快递企业服务的直接提供者,收派员表现影响快递企业的声誉,是快递企业的基石.以中国深圳顺丰速运有限公司收派员为研究对象,在实地访谈及问卷调查基础上,探究收派员工作满意度影响因素,基于结构方程模型研究收派员工作满意度影响因素、工作满意度和组织公民行为间的关系.结果表明,工作特性对收派员工作满意度的正向作用最大;提升收派员工作满意度能直接改善组织公民行为,使收派员以更积极的态度投入工作;当前收派员工作满意度综合评价结果较低,工作特性是当前改善收派员工作满意度的重中之重.研究结果为采取有效措施提升收派员工作满意度,激励收派员展现更多的组织公民行为提供科学依据.Delivery receivers are the direct service provider of express service,who affect the reputation of express enterprises and are the cornerstones of express enterprises.By taking job satisfaction of the receiving officers in SF Express Company Limited in Shenzhen as study case,we explore the impact factors of the express receivers job satisfaction based on field interview and questionnaire survey.We study the relationships among inluencing factors of job satisfaction,the job satisfaction itself and organizational citizenship behaviors based on the structural equation model.The research results indicate that job satisfaction is mainly determined by the job characteristic.Secondly,the organization citizenship behaviors can be improved by increasing job satisfaction,which can lead the express receivers to work with a more positive altitude.Finally,the overall evolution result of job satisfaction is currently low,so it is urgent to improve the job characteristic to increase the evaluation indexes of job satisfaction of express receivers.This paper can provide scientific basis for taking effective measures to promote the job satisfaction and motivate the more organizational citizenship.

关 键 词：物流管理 工作满意度评估 结构方程模型 收派员 快递业 组织公民行为 

分 类 号：U144[交通运输工程]