广州市某三甲医院护士护患沟通能力的现状调查  

Investigation on nurses-patient communication competence in a tertiary hospital in Guangzhou

作　　者：沈秀英[1] 刘灵芝[1] SHEN Xiuying;LIU Lingzhi(Guangzhou First People's Hospital,Guangzhou 510180,China)

机构地区：[1]广州市第一人民医院,广州510180

出　　处：《广州医药》2020年第3期115-119,共5页Guangzhou Medical Journal

基　　金：2016年度广东省临床教学基地教学改革研究项目(2016JDB074)。

摘　　要：目的结合临床现状分析影响护士护患沟通能力的相关因素,并根据影响因素制定相关应对方案。方法采用《护士临床沟通能力量表》对广州市某三甲医院的941名护士进行调查。结果护士沟通能力得分为(4.19±0.43)(评分范围为1~5分),其中情感支持能力维度得分最低(4.05±0.37),护士性别、婚姻状况、职称、职务和培训次数不同,其护患沟通能力得分有差异(P<0.05)。结论护士的情感支持能力有待提高,性别、婚姻状况、职称、职务和接受培训的次数是护患沟通能力的影响因素,管理者应根据护士特征应加强对护士的培训,以提高其护患沟通能力。Objective Combined with the clinical situation,this paper analyzes the relevant factors that affect the nurse-patient communication ability,and makes relevant countermeasures according to the influencing factors.Methods 941 nurses in a tertiary hospital in Guangzhou were surveyed using the Nurse Clinical Communication Competence Scale.Results The communication competence score of nurses in the hospital was(4.19±0.43)(the score was ranged from 1 to 5),among which nursing staffs'emotional support competence were scored in lowest(4.05±0.37).There was statistically significant in communication competence between nurses with different gender,marital status,job title,position and training times.(P<0.05).Conclusion The emotional support competence of nurses needs to be improved.The gender,marital status,professional title,position and number of trainings are the influencing factors of nurse-patient communication ability.Nursing managers could improve nurses'communication competence by increasing the training of nurses according to their charateristics.

关 键 词：护士 护患沟通 沟通能力 现状 

分 类 号：R47[医药卫生—护理学]