酒店非物质性激励与员工忠诚度的关系  

An Analysis on the Relationship Between Non-Material Incentives and Employee Loyalty in Hotel

作　　者：胡一鸣[1] Hu Yiming(Wanjiang College of Anhui Normal University,Wuhu 241008,China)

机构地区：[1]安徽师范大学皖江学院,安徽芜湖241008

出　　处：《黑河学院学报》2020年第6期64-65,68,共3页Journal of Heihe University

基　　金：安徽省高等学校省级质量工程项目“安徽师范大学皖江学院——芜湖方特旅游度假区实践教育基地建设”(2018SJJD040)。

摘　　要：酒店人才保持稳定性是酒店服务质量保障的根本保障,员工的忠诚度至关重要。以某五星级酒店员工为研究对象,在理论研究的基础上通过问卷调查法,对该酒店员工的非物质性激励与员工忠诚度展开调研,运用SPSS17.0软件,利用方差分析法说明非物质性激励与员工忠诚度现状,通过相关分析得出生存型非物质性激励、相互关系型非物质性激励和成长型非物质性激励与员工忠诚度的关系。Maintaining the stability of hotel talents is the fundamental guarantee for improving the service quality of the hotel,and the loyalty of employees is of vital importance.Based on the theoretical research,this paper takes a questionnaire survey on on-material incentives and employee loyalty among the staff in a five-star hotel,expounds the status quo of on-material incentives and employee loyalty by using the method of variance analysis in SPSS17.0 software.The correlation analysis can find the respective relationship between employee loyalty and on-material incentives related to the survival,non-material incentives of the correlation type,non-material incentives of the growth type.

关 键 词：非物质性激励 员工忠诚度 酒店 

分 类 号：F272.92[经济管理—企业管理] F719[经济管理—国民经济]