上级无礼行为对周边绩效的影响研究  

The Impact of Superiors’Incivility on Contextual Performance

作　　者：黎丹 陈邹凯[1] LI Dan;CHEN Zou-kai

机构地区：[1]闽南师范大学商学院,福建漳州363000 [2]华侨大学工商管理学院,福建泉州362021

出　　处：《闽南师范大学学报（哲学社会科学版）》2020年第3期7-14,共8页Journal of Minnan Normal University:Philosophy and Social Sciences

基　　金：福建省教育厅中青年教师教育科研项目(JAS180224)。

摘　　要：为研究上级无礼行为对周边绩效的影响机制,基于组织行为理论及以往研究,采用相关量表对903名员工进行调查。研究结果表明,员工经历的上级无礼行为受性别、学历、年龄、单位性质、岗位级别的显著影响。员工遭受到的上级无礼行为显著负向影响其周边绩效与上级信任。上级信任在上级无礼行为与周边绩效的关系中起部分中介作用。心理弹性在上级无礼行为与周边绩效的关系中起调节作用,即心理弹性水平越高,上级无礼行为对周边绩效的负向预测作用越弱。903 employees were investigated by using relevant scales,based on the theory of organizational behavior and previous studies,to study the influencing mechanism of superiors’incivility on the peripheral performance.The results show that superiors’incivility experienced by employees is significantly affected by gender,education,age,unit nature,and job level and it significantly negatively predicts employees’contextual performance and their trust of superiors.The relationship between rude behaviors and contextual performance plays a partial mediating role.Mental resilience plays a moderating role in the relationship between superiors’incivility and contextual performance,that is,the higher the level of mental resilience,the weaker the negative predictive effect of rude behaviors on contextual performance.

关 键 词：上级无礼行为 周边绩效 上级信任 心理弹性 

分 类 号：C935[经济管理—管理学]