机载设备供应商如何建设客户服务网站分析  

Analysis on How to Establish Customer Service Platform for Airborne Equipment Suppliers

作　　者：蒋进 Jiang Jin(CETC Avionics Co.,Ltd.,Sichuan Chengdu 610000)

机构地区：[1]中电科航空电子有限公司,四川成都610000

出　　处：《电子质量》2020年第10期104-106,共3页Electronics Quality

摘　　要：随着航空业的发展,航空公司和飞机制造厂商越来越期望机载设备供应建立客户服务网站,通过网站提供备件订货、技术出版物下载、服务通告查询等服务,该文对机载设备供应商如何建设客户服务网站进行分析,重点介绍分为三期建设客户服务网站的思路。With the development of aviation industry,Airlines and aircraft manufacturers increasingly expect airborne equipment suppliers to establish customer service websites to provide spare parts ordering,technical publication downloading,service bulletin inquiry and other services through websites.This paper analyzes how airborne equipment suppliers establish customer service websites,and focuses on the idea of establishing customer service websites by three phases.

关 键 词：机载设备 客户服务 投诉 备件 

分 类 号：F426.5[经济管理—产业经济]