组织信任与知识共享行为的演化博弈分析  

An analysis of evolutionary game between organizational trust and knowledge sharing

作　　者：张瑞[1] 周万坤[1] 陈倩竹[1] Zhang Rui;Zhou Wankun;Chen Qianzhu(School of Business,Anhui University,Hefei 230601,Anhui,China)

机构地区：[1]安徽大学商学院,安徽合肥230601

出　　处：《科研管理》2020年第10期210-217,共8页Science Research Management

摘　　要：在知识经济时代,如何提升员工间的知识共享行为已成为企业保持核心竞争力的关键所在。组织信任与员工的知识共享行为之间存在着联系。本文在"员工是有限理性的"基础上,选取知识数量、共享能力系数、共享奖励系数、共享惩罚系数、共享风险系数以及共享成本系数等六个变量,构建知识共享行为的演化博弈模型,分析上述变量在知识共享行为中发挥的作用,进而探讨组织信任如何通过这些变量对知识共享行为产生影响。研究结果表明:知识数量、知识贡献系数、共享奖励系数和共享惩罚系数与知识共享行为正相关而共享风险系数和成本系数与知识共享行为反相关,情感信任促进知识获取而认知信任促进知识贡献。研究结果为解决企业知识共享中的现实问题提供了新的思路。Currently, knowledge sharing among employees become integral for organizational success as the knowledge acquired through the sharing process is considered the main source for managers during decision making as well as a source for better employees′ performance and productivity, hence organizational productivity. In addition, the knowledge captured during the knowledge sharing process become the wealth for both employees and the enterprise. One of the main keys, identified by researchers, to ensure effective knowledge sharing among employees is trust. There is no doubt that employees would engage in sharing what they know if they trust the others, in other words, trust lays the ground for sharing. In practice, organizations and managers would develop policies and programs to improve trust among employees in order to ensure an environment where employees are "happy" to share what they know because they "trust" the others would do the same. Past research demonstrated that employees fear to share what they know because they think they would lose their competitiveness if they share. It is the organization′s/management′s responsibility to build an atmosphere of trust to capture their employees′ know-how.Accordingly, the paper identified and analyzed six variables to construct the proposed evolutionary game model based on knowledge sharing behavior. These six variables are: knowledge quantity, sharing ability coefficient, sharing reward coefficient, sharing penalty coefficient, sharing risk coefficient and sharing cost coefficient. This paper addresses and analyses the role of these variables in knowledge sharing behavior. It also discusses how organizational trust affect the knowledge sharing behavior through these variables. Each of these variables was analyzed to find how it affects the overall knowledge sharing behavior among the enterprise′ employees. In addition, the analysis also was administered on combinations of these factors and how these combinations affect the enterprise′s knowledge sharing. Fo

关 键 词：知识共享 演化博弈 认知信任 情感信任 知识贡献 知识获取 

分 类 号：F224.32[经济管理—国民经济]