基于多媒体服务的电力客户服务中心建设  

Construction of Customer Service Center in Power Industry Based on Multimedia

作　　者：刘佳 窦玉津 LIU Jia;DOU Yujin(Customer Service Center of State Grid Corporation of China,Tianjin 300309,China)

机构地区：[1]国家电网有限公司客户服务中心,天津300309

出　　处：《集成电路应用》2020年第11期38-39,共2页Application of IC

摘　　要：为了更好地向广大用户提供电力服务,电力企业关注电力客户服务中心的多媒体服务渠道建设工作,分析多媒体技术下电力服务的运营策略,提出建设电力客户服务多媒体服务渠道的思路。In order to better provide power services to the majority of users, power enterprises pay attention to the construction of multi-media service channels of power customer service center. This paper analyzes the operation strategy of electric power service under the multimedia technology, and puts forward the idea of building multi-media service channel for power customer service.

关 键 词：信息技术 多媒体 客户服务 运营策略 

分 类 号：F426.61[经济管理—产业经济]