自我控制资源视角下工作场所即时通讯过载影响员工越轨行为的作用机制研究  

The Mechanism of Instant Messaging Overload in the Workplace Affecting Employees’Deviant Behavior from the Perspective of Self-Control Resources

作　　者：崔德霞 习怡衡 程延园[1] 余琛[2] CUI Dexia;XI Yiheng;CHENG Yanyuan;YU Chen(Renmin University of China,Beijing,China;Zhejiang Gongshang University,Hangzhou,China;Zhejiang Gongshang University Hangzhou College of Commerce,Hangzhou,China)

机构地区：[1]中国人民大学劳动人事学院,北京市100872 [2]浙江工商大学工商管理学院 [3]浙江工商大学杭州商学院人文学院

出　　处：《管理学报》2021年第3期362-370,共9页Chinese Journal of Management

基　　金：国家自然科学基金资助项目(72002035)。

摘　　要：基于自我控制资源损耗的视角,对样本员工进行连续5个工作日的抽样研究,阐明了工作场所即时通讯过载如何导致员工自我损耗,进而诱发员工越轨行为,并进一步讨论了员工个体的特质自我控制能力在以上关系中所起的调节作用。研究结果发现,工作场所即时通讯过载正向影响员工的越轨行为,员工自我损耗中介了工作场所即时通讯过载对员工越轨行为的正向预测作用;员工的特质自我控制能力调节了员工自我损耗对工作场所即时通讯过载和员工越轨行为关系的中介作用。即高特质自我控制能力的员工较少受到即时通讯过载带来的自我损耗效应的影响,而对低特质自我控制的员工而言,这种损耗效应的作用更强,因而员工的越轨行为显著增多。Based on the perspective of self-control resources,a sample study of 143 employees for 5 consecutive working days has clarified how the Instant Messaging(IM)overload in the workplace can lead to employee’self-depletion,thereby inducing employees’deviant behavior,and further discusses the moderating role of the traits of individual employees’self-control in the above relationships.The results show that IM overload in the workplace positively affects employees’deviant behaviors,and employees’self-depletion mediates the positive predictive effect of workplace IM overload on employees’deviant behaviors.Employees’trait self-control ability regulates the intermediary effect of employees’self-depletion on the relationship between instant workplace IM overload and employee deviant behavior,that is,employees with high trait self-control ability are less affected by the self-depletion effect caused by IM overload,while for employees with low trait self-control are more affected by this self-depletion effect,and more likely to have deviant behaviors.

关 键 词：即时通讯过载 员工越轨行为 自我损耗 特质自我控制 日志法 

分 类 号：C93[经济管理—管理学]