企业员工抱怨的主要问题与对策研究  

Research on the Main Problems and Countermeasures of Enterprise Staff Complaints

作　　者：张美庭 张燕妮 曾美玲 祝嘉茵 

机构地区：[1]广州工商学院工商管理系,广东广州510850 [2]广州工商学院,广东广州510850

出　　处：《大众科技》2021年第3期116-118,共3页Popular Science & Technology

基　　金：2020年度佛山市社科规划项目“„互联网+‟背景下提升佛山市养老服务供需匹配度的路径研究”(2020-GJ028);广州工商学院2017年科研项目“„互联网‟背景下社会网络舆情治理创新路径研究”(KA201721)。

摘　　要：文章通过对企业员工抱怨现有情况的观察及文献资料查阅,对职工情绪抱怨的问题进行探索性分析,发现了产生员工抱怨的主要问题,造成该问题原因有晋升空间窄、薪酬分配不公、工作环境差、同事关系不协调等,提出了创新组织结构、合理建立绩效考评、创建良好工作环境、关注员工身心健康等对策,从而使企业管理进一步改进提升。Based on the observation of the existing situation of employees’complaints and literature review,this paper makes an exploratory analysis of the problems of employees’emotional complaints,and finds out the main problems of employees’complaints.The reasons for the problems include narrow promotion space,unfair salary distribution,poor working environment,and uncoordinated relationship between colleagues.It puts forward some suggestions,such as innovating organizational structure,reasonably establishing performance evaluation,and creating a good working environment,pay attention to the physical and mental health of employees and other countermeasures,so as to further improve the enterprise management.

关 键 词：员工抱怨 情绪管理 人际关系 员工满意 

分 类 号：F272.9[经济管理—企业管理]