价值共创视角下大学图书馆空间服务用户需求识别及满足策略研究  

A Research on User Demand Identification and Satisfactory Strategy of University Library Space Service from the Perspective of Value Co-Creation

作　　者：史艳芬[1] 丁宁[1] 徐忠明[1] Shi Yanfen;Ding Ning;Xu Zhongming

机构地区：[1]同济大学图书馆

出　　处：《图书馆学研究》2021年第10期81-87,共7页Research on Library Science

基　　金：2017年长三角地区高校图书馆联盟-图书情报研究基金重点项目"‘双一流'背景下高校图书馆空间再造与服务转型策略研究"(项目编号:2017A003)的研究成果之一。

摘　　要："十四五"发展时期,大学承担着服务国家战略、培养创新人才的使命。图书馆在大学人才培养体系中发挥重要作用,探索面向用户需求的大学图书馆服务转型势在必行,而空间服务实践为推动图书馆服务转型提供了重要支撑。引入价值共创理论,分析图书馆空间服务中用户参与价值创造的过程,进行空间服务用户需求的实证分析,详细识别大学用户身份类型及其需求,并从保持服务供给与需求的平衡发展、发挥核心用户价值作用、提升馆员空间服务综合素养、开展空间服务营销等方面,提出图书馆满足空间服务用户需求的策略。During the development period of the"14th.Five-Year Plan",universities undertake the mission of serving the national strategy and cultivating innovative talents.Library plays an important role in the university personnel training system.It is imperative to explore the service transformation of university library to meet the needs of users,and the practice of space service provides an important support for promoting the service transformation of library.This paper introduces the theory of value co-creation,combined with the evolution process of users’participation in the value co creation of library space service,carries out the empirical analysis of library space service users'needs,and identifies the identity types and needs of university users in detail.From the aspects of maintaining the balanced development of service supply and demand,playing the role of core user value,improving the comprehensive quality of space service librarians and developing library space service marketing,this paper puts forward some strategies to meet the needs of space service users.

关 键 词：价值共创理论 图书馆 空间服务 用户需求 

分 类 号：G258.6[文化科学—图书馆学] G252