基于“互联网+医疗健康”的医技检查自动预约平台的设计与应用  被引量:18

Design and Application of Automatic Appointment Platform for Medical Technology Examination Based on“Internet+Medical Health”

在线阅读下载全文

作  者:汪兆来 WANG Zhaolai(Department of Information,Linyi Cancer Hospital,Linyi Shandong 276001,China)

机构地区:[1]临沂市肿瘤医院信息科,山东临沂276001

出  处:《中国医疗设备》2021年第8期94-97,共4页China Medical Devices

基  金:临沂市医院协会医院管理研究项目(互联网+医疗健康专项)(2019HY005)。

摘  要:目的基于“互联网+医疗健康”背景,探讨解决医技检查预约过程中存在的检查科室窗口拥堵、病人预约排队等待时间长、多次往返、就诊体验差、满意度低、无法资源共享、管理精益程度低等问题。方法通过对现有预约模式进行分析对比,利用“互联网+”等信息技术、运筹学算法,优化改造现有系统,设计一个医技检查自动预约平台实现一站式、分时段医技预约服务。结果通过医技检查自动预约平台的应用,大大减少了就诊者的排队次数(去掉了缴费和预约2次排队)和排队等候时间,消除了窗口拥堵现象,从检查单开具到预约完成时间大大缩短(实施前后分别是42 min和16 min,减少27 min),减少了病人的门诊就诊时间(实施前后同期分别是190.3 min和147.0 min,减少43.3 min)和平均住院时间(实施前后同期分别是9.90 d和8.22 d,减少1.68 d),实现了资源共享,提高了工作效率,医患满意度大大提高(实施前后分别是82.5%和96.67%,提高14.17%)。结论建立基于“互联网+医疗健康”的医技检查自动预约平台,创新应用互联网技术开展多渠道检查预约、缴费等,可以更好地解决医技检查预约中的诸多问题,是提升患者就诊体验与获得感,提高服务效率、服务质量和医院管理水平,打造“互联网+智慧医院”的有效方法和途径。Objective To explore the solutions to the problems existing in the process of medical technology examination appointment based on the background of“Internet+medical health”,such as the congestion at the window of examination department,the time-consuming appointment queues for patients,frequent round trips,poor patient experience,low satisfaction,and inability to share resources,as well as unrealized lean management.Methods Through the analysis and comparison of the existing appointment modes,by using“Internet+”and other information technologies and algorithms of operations research,the existing system was optimized and transformed,and an automatic appointment platform was designed for medical examination to realize the one-stop and day parting appointment service.Results The application of the automatic appointment platform for medical technology examination greatly reduced the number of queuing(once for payment and once for appointment)and queuing times,eliminated the congestion at the window,largely shortened the time from the offer of examination list to the completion of appointments(reducing by 27 min,from 42 min to 16 min),and reduced the outpatients’examination time(reducing by 43.3 min,from 190.3 min to 147.0 min)and patients’average hospitalization time(decreasing by 1.68 days,from 9.90 days to 8.22 days),which realized resource-sharing and contributed to the improvement of work efficiency and satisfaction from both doctors and patients(with the satisfaction rate increasing by 14.17%,from 82.5%to 96.67%).Conclusion The establishment of the automatic appointment platform for medical technology examination,which was based on“Internet+medical health”and the innovative application of Internet technology can better solve many problems in medical technology examination appointments,shape an effective method to improve patients’experience,and enhance service efficiency and quality,as well as hospital management level.It is also an effective way to construct“Internet+smart hospital”.

关 键 词:互联网+医疗健康 医技检查 预约 分时段 

分 类 号:R-056[医药卫生]

 

参考文献:

正在载入数据...

 

二级参考文献:

正在载入数据...

 

耦合文献:

正在载入数据...

 

引证文献:

正在载入数据...

 

二级引证文献:

正在载入数据...

 

同被引文献:

正在载入数据...

 

相关期刊文献:

正在载入数据...

相关的主题
相关的作者对象
相关的机构对象