上市企业员工满意度与创新——来自“中国年度最佳雇主100强”的经验证据  

Job Satisfaction and Firm Innovation:Evidence from“China's Best Employer Award 100”Winners

作　　者：许红梅 倪骁然[2] 刘亚楠 XU Hongmei;NI Xiaoran;LIU Yanan(International Business College,South China Normal University;School of Economics,Xiamen University)

机构地区：[1]华南师范大学国际商学院金融系,广东广州510631 [2]厦门大学经济学院金融系、王亚南经济研究院,福建厦门361005 [3]华南师范大学国际商学院,广东广州510631

出　　处：《金融研究》2021年第9期170-187,共18页Journal of Financial Research

基　　金：国家自然科学基金青年项目(71802113、71802170);国家自然科学基金“计量建模与经济政策研究”基础科学中心项目(71988101);国家社会科学基金重点项目(21AZD070);中央高校基本科研业务费专项资金的资助;“计量经济学”教育部重点实验室(厦门大学)的支持。

摘　　要：本文以2011-2017年沪深两市的A股上市企业为研究对象,以是否入选“中国年度最佳雇主100强”榜单衡量上市企业的员工满意度,考察员工满意度对企业创新的影响。研究表明,入选榜单的企业平均而言比其它主要特征相似的匹配企业的专利申请总数高约47%。这一效应主要体现在发明专利和实用新型专利上,而在外观设计专利上不显著。进一步地,员工满意度可以通过提高失败容忍度来提升企业创新。最后,经济后果检验表明,员工满意度的提高可以显著提升员工的创新效率和企业全要素生产率,说明较高的员工满意度有助于企业效率和长期价值的提升。This paper examines the relationship between employee job satisfaction and firm innovation.Theoretically,this relationship is ambiguous.On the one hand,according to stakeholder theory,improved job satisfaction can provide additional compensation and incentives to employees,enhancing their engagement in long-term business activities and reducing their expectation of immediate rewards from short-term activities.Given the high-risk,long-term nature of innovation projects,these effects would be beneficial to firms'innovation and long-term growth.On the other hand,improved job satisfaction may also have a negative impact on firm innovation.Due to agency problems,managers may try to increase employees'job satisfaction by promising high salaries and benefits in exchange for favors.If the increase in job satisfaction reflects the presence of these effects,it should be detrimental to firm innovation.Moreover,programs designed to improve job satisfaction have high costs,which can be deleterious to firm performance if firms consequently invest less in innovative projects.We conduct empirical analyses in this paper to explore the ambiguous relationship between employees'job satisfaction and corporate innovation.We measure job satisfaction using the“China's 100 Best Employers Award”list.Our full sample consists of 16,876 firm-year observations for firms listed on the Shanghai and Shenzhen stock exchanges between 2011 and 2017.Our baseline results show that the“Top 100”best employers apply for more patents than other listed companies.To eliminate self-selection bias,we use the propensity score matching strategy(PSM)to find a group of non-“Top 100”firms with characteristics similar to the“Top 100”firms.We find that in the PSM sample,the“Top 100”firms apply for about 47%more patents than the matched firms.In addition,we find that job satisfaction mainly improves“Top 100”firms'innovative patents and patents for utility models.Further tests show that job satisfaction mainly improves firm innovation by incre

关 键 词：员工满意度 企业创新 创新效率 利益相关者 

分 类 号：F272.92[经济管理—企业管理] F273.1[经济管理—国民经济] F832.51