基于模糊评价的民族地区高校图书馆服务质量研究  

Research on the Service Quality of Colleges and Universities Libraries in Ethnic Minority Areas Based on Fuzzy Evaluation

作　　者：李正彪[1] 薛勇军[2] LI Zheng-biao;XUE Yong-jun(Pan-Asia Business School,Yunnan Normal University,Kunming 650092,China;Economics and Management School,Yunnan Normal University,Kunming 650500,China)

机构地区：[1]云南师范大学泛亚商学院,云南昆明650092 [2]云南师范大学经济与管理学院,云南昆明650500

出　　处：《数学的实践与认识》2021年第20期255-264,共10页Mathematics in Practice and Theory

基　　金：云南省哲学社会科学规划项目(青年项目);云南民办高校图书馆服务质量评价及提升研究(QN2017049)。

摘　　要：对民族地区高校图书馆服务质量进行评价,借鉴SERVQUAL模型、LibQuaL模型,构建我国民族地区高校图书馆服务质量评价指标体系,采用层次分析法确立各级评价指标的权重,通过调查问卷的形式获取所需要的数据,并且运用模糊综合评价理论对民族地区高校图书馆服务质量进行评价,在此基础上提出相应的对策措施.This article sorted out the research results of domestic and international library service quality,constructed evaluation index system of talent cultivation quality of library service quality of colleges and universities in western minority regions by learning from SERVQUAL model、LibQuaL model;established weight of all levels evaluation index by using analytic hierarchy process;get the required data in the form of questionnaires;evaluated the library service quality in western minority regions by using fuzzy comprehensive evaluation theory.Based on these this article proposed several countermeasures.

关 键 词：民族地区 高校 图书馆 模糊综合评价 

分 类 号：G258.6[文化科学—图书馆学] G252