受助者视角的帮助行为:后果、影响因素与作用机制  

Helping Behavior from the Recipient Perspective:Consequences,Moderators and Mechanisms

作　　者：詹元芳 龙立荣[1] 周金帆 李梓一 Zhan Yuanfang;Long Lirong;Zhou Jinfan;Li Ziyi(School of Management,Huazhong University of Science and Technology,Wuhan,430070;School of Business,Nanjing University,Nanjing,410093)

机构地区：[1]华中科技大学管理学院,武汉430070 [2]南京大学商学院,南京210000

出　　处：《珞珈管理评论》2022年第1期42-56,共15页Luojia Management Review

基　　金：国家自然科学基金面上项目“知恩图报还是恩将仇报?帮助者和受助者互动视角的帮助行为研究”(项目批准号:71772072)。

摘　　要：以往组织情境下的帮助行为研究大多站在帮助者的单边视角,探讨帮助行为对帮助者、团队和组织绩效的影响,较少从受助者的视角来考虑接受帮助给受助者的心理和行为所带来的影响。本文回顾了帮助行为的相关研究,梳理了受助者视角下接受帮助的定义与类型,回顾了受助研究的理论基础,总结了接受帮助对受助者的直接影响,以及受助者对帮助者产生的间接影响,并探讨了影响后果的调节变量,在此基础上提出组织情境中受助者视角下帮助行为的未来研究方向。The majority of the previous researches in workplace helping behavior has been concerned with the one-sided perspective of helpers,unfortunately,a comprehensive understanding of the psychological and behavioral impacts of receiving help in organizational settings from the recipient-side is still limited.The current paper provides a recipient-centric perspective on helping,shifting the limelight from the helper to the recipient.By reviewing prior studies,we clarified the definition and classification of receiving help at the workplace;reviewed the main theories that have been used in help-receiving research;summarized the direct effects of receiving help on recipients,as well as the indirect effects on helpers through recipients’response;and specified the influential factors that may impact the consequences of receiving help.Finally,we delineated potential avenues for future research.

关 键 词：帮助行为 受助视角 受助者 组织公民行为 角色外行为 

分 类 号：C93[经济管理—管理学]