多任务处理对员工创造力的双刃剑效应:成就导向与认知评估的作用  

The Double-edged Sword Effect of Multitasking on Employee Creativity:the Role of Cognitive Appraisal and Achievement Orientation

作　　者：杨建锋[1] 谢鹏 王丹阳 乔小涛 Yang Jianfeng;Xie Peng;Wang Danyang;Qiao Xiaotao(School of Business Administration, Jiangxi University of Finance and Economics, Nanchang 330032, China;School of Labor and Human Resources, Renmin University of China, Beijing 100872, China;Alliance PKU Management Consultants Ltd, Beijing 100871, China)

机构地区：[1]江西财经大学工商管理学院,江西南昌330032 [2]中国人民大学劳动人事学院,北京100872 [3]北京北大纵横管理咨询有限责任公司,北京100871

出　　处：《科技进步与对策》2022年第9期142-150,共9页Science & Technology Progress and Policy

基　　金：国家自然科学基金项目(71562017,72062017)。

摘　　要：基于压力认知评估理论,探讨多任务处理对员工创造力影响的作用机制和边界条件。对341份配对问卷数据进行分析,结果表明成就导向调节多任务处理与认知评估间关系,即在高水平成就导向的影响下,多任务处理对挑战性评估的正向影响会增强,而多任务处理对威胁性评估的正向影响会削弱;挑战性评估正向影响员工创造力,而威胁性评估负向影响员工创造力;多任务处理与成就导向的交互作用通过挑战性评估和威胁性评估的中介作用对员工创造力产生不同影响。With the organizational intensifying competition in the modern society,the competition among enterprises has shifted from price competition to temporal competition.In response to these challenges,such as dynamic business conditions,growing competitive pressure,and demand for reform,companies increasingly expect employees to engage in two or more tasks simultaneously.This multitasking behaviour is a strategy for coping with organization multitasking demands,one of the most common stressors in the modern workplaces,and it has aroused much concern of theory and practice fields.The current literature focuses on positive effects of multitasking,such as increasing cognitive flexibility,improving work engagement and enhancing employee creativity.According to the reasoning based on cognitive appraisal theory of stress,multitasking,as a prevalent job requirement in the contemporary workplace,may trigger subsequent hindrance stressor,and ultimately cause negative work behavior of organizations,which are contrary to the research conclusions.Therefore,the positive and negative effects of multitasking deserve further study in this contradictory conclusion context.In order to reveal the double-sidedness of multitasking,based on the cognitive appraisal theory of stress,this paper takes the achievement orientation as a moderating variable and cognitive appraisal as a mediating variable to explore the influence effect and internal mechanism of multitasking on employee creativity.By the method of hierarchical regression and bootstrap,341 valid paired samples collected in three periods were analyzed by regression analysis and hypothesis verification.The results show that achievement orientation moderates the relationship between multitasking and cognitive appraisal,which means under the influence of high achievement orientation,the positive relationship between multitasking and challenge appraisal will be enhanced,but the positive relationship between multitasking and threat appraisal will be weakened.Challenging appraisal has a po

关 键 词：多任务处理 挑战性评估 威胁性评估 员工创造力 成就导向 

分 类 号：F272.92[经济管理—企业管理]