基于提高内部顾客满意度的质量文化建设  

Construction of Quality Culture Based on Improving Internal Customer Satisfaction

作　　者：牛飞 高明 NIU Fei;GAO Ming(Tongli Tire Co.Ltd Co.,Shandong Yanzhou 272100)

机构地区：[1]通力轮胎有限公司,山东兖州272100

出　　处：《中国质量》2022年第10期104-107,共4页China Quality

摘　　要：本文以在生产企业内部推行“下一道工序就是我们的顾客”质量理念为案例,阐述了建立并推行内部顾客投诉管理制度,提升各个生产工序的内部顾客意识,形成全员改善的质量文化。This paper briefly described the typical established case that was the implementation of the quality culture in the enterprise,"the next process is our customer".This paper elaborates the establishment and implementation of the internal customer complaint management system,emhances the internal customer consciousness of each production process,and forms the quality culture of all employees.

关 键 词：内部顾客 质量文化 企业品牌创新成果 

分 类 号：F274[经济管理—企业管理] F273.2[经济管理—国民经济] F270