团队虚拟性对员工沉默行为的跨层影响——职场孤独感和心理弹性的作用  

The multilevel influence of team virtuality on employee silence:The role of workplace loneliness and psychological resilience

作　　者：王长峰[1] 刘柳 Wang Changfeng;Liu Liu(School of Economics and Management,Beijing University of Posts and Telecommunications,Beijing 100876,China)

机构地区：[1]北京邮电大学经济管理学院,北京100876

出　　处：《科研管理》2023年第3期179-186,共8页Science Research Management

基　　金：国家社会科学基金重大项目:“‘一带一路’重大项目风险动态监测与预警研究”(22&ZD135,2023.01-2025.12);国家社会科学基金国家应急管理体系建设专项项目:“智能化公共卫生重大风险评估研判、应急决策与防控协同机制研究”(20VYJ061,2020.06-2023.05)。

摘　　要：不确定情境推动了组织结构的虚拟化调整,尽管已有研究开始探讨团队虚拟性的影响模式,但关于团队虚拟性如何影响团队成员工作表现缺乏深入理论探讨。依据情感事件理论,运用来自63个研发团队317份团队成员数据,探究团队虚拟性对员工沉默行为的跨层影响机理。研究结果表明:团队虚拟性对沉默行为有显著正向影响;职场孤独感在团队虚拟性与沉默行为之间起部分中介作用;心理弹性不仅负向调节了团队虚拟性与职场孤独感之间的关系,而且还负向调节了团队虚拟性-职场孤独感-沉默行为这一中介机制。研究结果揭示了团队虚拟性影响员工沉默行为的作用机制与边界条件,为企业在虚拟情境下提升绩效提供了理论启示和实践指导。With the flattening trend of organizational structure and the popularization of network information technology,especially in the uncertain environment caused by the COVID-19 epidemic,many teams have begun to adjust their organizational structure and management mode to virtualization.Team virtuality describes the virtualization level of a team.While meeting the need for organizational flexibility,team virtuality can also lead to management challenges:In virtual organizational situations,many employees hide behind the screens.Even though they know the problems and solutions in some aspects of the organization's operation and management process,the employees choose to keep silent.Employee silence will hinder organizational change and development,contrary to the original intention of virtualization adjustment.To reduce employee silence,organizations must understand the formation mechanism of employee silence.Previous studies have confirmed that employees will look for clues to guide their behavior in work situations.As a representation of the work situation,whether team virtuality has an impact on employee silence and how it works,our study aims to discuss these questions.The Affective Events Theory points out that the work situation characteristics can stimulate individual emotional reactions,and the emotional responses will affect individual work behavior.Workplace loneliness reflects the emotion of employees facing teams with different virtual degrees,and it can explain the mechanism of team virtuality on employee silence.In addition,the Affective Events Theory further emphasizes that individual traits play an essential role in the boundary of individual emotional responses.Psychological resilience is a particular trait that can drive employees to recognize and adjust to the work situation.It may be a boundary condition that explains the influence of team virtuality on employee silence through workplace loneliness.Although the existing research on employee silence are relatively rich,most of them explored the inte

关 键 词：团队虚拟性 员工沉默行为 职场孤独感 心理弹性 

分 类 号：F272.92[经济管理—企业管理]