儿童专科医院职工激励机制满意度调查及策略优化探索  

Research on satisfaction survey and strategy optimization of incentive mechanism for pediatric hospital staff

作　　者：陈霄雯 朱永凯 贾品[1] 郑颖彦 韩立远 周文浩 钱莉玲[1] CHEN Xiao-wen;ZHU Yong-kai;JIA Pin;ZHENG Yin-yan;HAN Li-yuan;ZHOU Wen-hao;QIAN Li-ling(Department of Scientific Research,National Children’s Medical Center/Children’s Hospital,Fudan University,Shanghai 201102,China;Department of Neonatology,National Children’s Medical Center/Children’s Hospital,Fudan University,Shanghai 201102,China)

机构地区：[1]国家儿童医学中心/复旦大学附属儿科医院科研部,上海201102 [2]国家儿童医学中心/复旦大学附属儿科医院新生儿科,上海201102

出　　处：《复旦学报（医学版）》2023年第2期296-301,共6页Fudan University Journal of Medical Sciences

基　　金：上海市卫健委临床研究专项青年课题(20224Y0003);上海市重中之重儿科疾病临床医学中心项目(2017ZZ01008)。

摘　　要：以网络问卷的形式开展调查,了解儿童专科医院职工最近工作现状、激励政策的知晓度和满意度,为医院管理层制定相关激励政策做参考。共回收有效问卷427份,运用SPSS 23.0软件进行统计分析,分析方法包括t检验、秩和检验和Logistic回归分析等。职工最近工作情况的满意度为3.68分:最满意的是“同事之间的关系”(4.31分)和“上司给予的尊重”(4.26分);最不满意的是“加班”(2.72分)。医院职工认为影响其工作积极性的主要因素排在前五位的依次为“更高的工资水平”“合理的休假”“合理的工作强度和工作量”“公平、合理、完善的绩效评估体系”“和谐的人际关系”。根据调查结果,我们建议从增加儿科专项薪资补贴、科学调整儿童专科医院业务结构、优化晋升机制、完善绩效考核与奖励机制、营造公共服务氛围,强化精神激励等方面优化职工激励机制,提升儿童专科医院职工满意度,促进儿童健康事业的发展。The survey was carried out in the form of online questionnaires,in order to understand the recent work status,awareness and satisfaction of incentive policies of pediatric hospital staff,and provide reference for hospital management to formulate relevant incentive policies.A total of 427 valid questionnaires were collected and SPSS23.0 software was used for statistical analysis.The analysis methods included t test,rank sum test and Logistic regression analysis.The employee’s recent work situation satisfaction rate is 3.68 points,of which the most satisfying aspect is the relationship between colleagues(4.31)and the respect given by the boss(4.26);the most unsatisfactory aspect is overtime(2.72).Hospital staff believe that the main factors affecting their work enthusiasm are ranked in the top five in order of“higher wages”“reasonable vacations”“reasonable work intensity and workload”“fair,reasonable and perfect performance”and“harmonious relationship”respectively.Measures to offer salary allowance,adjust the business structure,optimize the promotion mechanism,refine the performance appraisal and reward mechanism,create a public service atmosphere and strengthen spiritual incentives are recommended to optimize the incentive mechanism and improve the job satisfaction of medical staff in a children’s hospital.

关 键 词：儿童专科医院 医院职工 工作满意度 影响因素 

分 类 号：R197.322[医药卫生—卫生事业管理]