患者的诊治期望值与医患矛盾的关系研究  

Study on the Relationship between Patients'Diagnosis and Treatment Expectations and Doctor-patient Conflicts

作　　者：刘赟[1] 折盼 李勇勇 白利芬[3] 赵开胜[1] LIU Yun;SHE Pan;LI Yong-yong(Department of Neurosurgery,Yan'an University Affiliated Hospital,Yan'an 716000,China)

机构地区：[1]延安大学附属医院神经外科,陕西延安716000 [2]延安大学医学院,陕西延安716000 [3]延安大学附属医院检验科,陕西延安716000

出　　处：《医学与哲学》2023年第7期68-70,共3页Medicine and Philosophy

摘　　要：从患者视角来探索医患矛盾发生的原因,寻找一种有效的医患沟通方法。研究认为医患矛盾的核心问题是患者对诊治期望值的不满意,通过构建以患者诊治期望值为主体的医患沟通方法,发现医生和患者之间对诊治期望值存在明显差异。医生通过对医患之间存在的差异性诊治期望值进行充分沟通,形成医患诊治期望值差异下的共识,建立互信合作的关系,最终实现医患互惠共赢。以患者诊治期望值为主体的医患沟通方法,为避免医患矛盾发生,促进和谐医患关系提供一种新的思路。This study explores the causes of doctor-patient conflicts from the perspective of patients looking for an effective method of doctor-patient communication.Research suggests that the core issue of the doctor-patient conflict is the dissatisfaction of patients'expectations.By constructing a doctor-patient communication method based on patients'expectations for diagnosis and treatment,it is found that there are significant differences in diagnosis and treatment expectations between doctors and patients.Through full communication of the different diagnosis and treatment expectations between doctors and patients,doctors form a consensus under the differential diagnosis and treatment expectations,establish a relationship of mutual trust and cooperation,and ultimately achieve mutual benefit and win-win between doctors and patients.The doctor-patient communication method,which focuses on patient expectations for diagnosis and treatment,provides a new way of thinking to avoid doctor-patient conflicts and promote harmonious doctor-patient relationships.

关 键 词：诊治期望值 医患矛盾 医患沟通 

分 类 号：R-05[医药卫生]