公立医院人才可持续发展满意度对管理人员服务绩效的作用机制研究  

The Mechanism of Talent Sustainable Development Satisfaction on Managers'Service Performance in Public Hospitals

作　　者：蔡媛青 胡洋溢 何绍斌 樊荣 农定国 王文娟[2] CAI Yuanqing;HU Yangyi;HE Shaobin(Chinese Academy of Social Sciences Evaluation Studies,Beijing,100732,China)

机构地区：[1]中国社会科学院中国社会科学评价研究院,北京100732 [2]中央财经大学政府管理学院,北京100081 [3]北京大学肿瘤医院,北京100142 [4]北京市卫生健康委员会保健处,北京100053

出　　处：《中国卫生质量管理》2023年第5期15-19,共5页Chinese Health Quality Management

基　　金：国家社会科学基金青年项目(编号:22CGL052);国家自然科学基金(编号:71473284)。

摘　　要：目的分析公立医院人才可持续发展满意度影响管理人员服务绩效的条件组态,并探求其影响机制。方法选取北京市18家三级公立医院617名管理人员进行问卷调查,使用fsQCA 3.0软件进行模糊集定性比较分析。结果影响公立医院管理人员服务绩效的条件组态分为晋升主导型、管理主导型和综合型三种路径。结论建议完善晋升管理机制,建立“相对衡量”的绩效评价体系;落实公立医院改革,提高人才可持续发展满意度;引导要素合理配置,推动服务绩效全面提升。Objective To analyze the configuration of conditions affecting public hospital managers'service performance and to explore the influencing mechanism.Methods A questionnaire survey was conducted among 617 hospital managers from 18 tertiary public hospitals in Beijing,and the fuzzy set Qualitative Comparative Analysis(fsQCA)method was used by fsQCA 3.0 software.Results The condition configuration that affected the service performance of public hospital managers could be divided into three types:promotion-oriented type,management-oriented type and comprehensive type.Conclusion It was suggested to improve the promotion management mechanism and establish the"relative measurement"performance evaluation system;implement the reform of public hospitals to improve the satisfaction of sustainable development of talents;guide the rational allocation of factors and promote the overall improvement of service performance.

关 键 词：公立医院 管理人员 人才可持续发展 满意度 服务绩效 模糊集定性比较分析(fsQCA) 

分 类 号：R197[医药卫生—卫生事业管理]