国企第三方检验检测机构客户服务提升研究  

Research on Improving Customer Service of Third-party Inspection and Testing Institutions in State-owned Enterprises

作　　者：吴巧丽 牛凤言 吴霞 郎铖 赵江彬 樊聪 WU Qiaoli;NIU Fengyan;WU Xia;LANG Cheng;ZHAO Jiangbin;FAN Cong(Zhejiang Fangyuan Test Group Co.,Ltd.)

机构地区：[1]浙江方圆检测集团股份有限公司

出　　处：《中国标准化》2023年第10期285-289,共5页China Standardization

基　　金：浙江方圆检测集团股份有限公司自立科技项目(项目编号:ZL202122)资助。

摘　　要：近年来,检验检测行业成为我国发展前景好、增长速度快的服务行业之一,国内检验检测市场同质化竞争日益激烈,随着客户对检验检测相关服务的要求不断提高,优质的客户服务逐渐成为检验检测机构的主要竞争力。本文以国企检验检测机构为对象,从研究当前国企检验检测机构客户服务现状及主要问题入手,通过对其他检验检测机构进行实地调研、针对性对比分析,对如何提升国企检验检测机构客户服务展开研究,提出对策和建议。In recent years,the inspection and testing industry has become one of the service industries with good development prospects and rapid growth in China.The homogenization competition in the domestic inspection and testing market is increasingly fierce.With the continuous improvement of customer requirements for inspection and testing related services,high-quality customer service has gradually become the main competitiveness of inspection and testing institutions.This paper takes the inspection and testing institutions in state-owned enterprises as the object,starts with the research on the current status of customer service and main problems of the inspection and testing institutions in state-owned enterprises,makes field research and targeted comparative analysis of other inspection and testing institutions,studies how to improve the customer service of the inspection and testing institutions in state-owned enterprises,and puts forward correspondingmeasures and suggestions.

关 键 词：检验检测 国企 客户服务 

分 类 号：F203[经济管理—国民经济] F274