主管的管理公民行为和组织公民行为对下属组织公民行为的影响——社会信息加工视角的跨层研究  

A Cross-level Empirical Study on Supervisor's MCB and OCB Impacting Subordinate's OCB from the Social Information Processing Perspective

作　　者：陈建安[1] 金泽林 陈武[2] 陈明艳 Chen Jianan;Jin Zelin;Chen Wu;Chen Mingyan(School of Economics and Management,Wuhan University,Wuhan,430072;College of Business,Jiangxi Normal University,Nanchang,330022;Antai College of Economics&Management,Shanghai JiaoTong University,Shanghai,200030)

机构地区：[1]武汉大学经济与管理学院,武汉430072 [2]江西师范大学商学院,南昌330022 [3]上海交通大学安泰经济与管理学院,上海200030

出　　处：《珞珈管理评论》2023年第5期73-91,共19页Luojia Management Review

基　　金：武汉大学自主科研项目(人文社会科学)“驱动员工内部创业的人力资源管理机制与政策研究”(项目批准号:2021PT045)。

摘　　要：主管的管理公民行为和组织公民行为是其分别作为领导角色和员工角色的对应行为表现,均能引导下属产生更多组织公民行为。依据社会信息加工理论,揭示主管的管理公民行为和组织公民行为分别对下属组织公民行为的差异化作用机制。基于95位主管和660名下属配对数据的跨层分析结果发现:主管的管理公民行为和组织公民行为均能激发下属的组织公民行为,且主管管理公民行为的影响力度大于主管组织公民行为;主管管理公民行为对下属组织公民行为的促进通过下属感知领导—成员交换关系质量和组织认同的中介产生作用;主管组织公民行为促进下属组织公民行为是依据观察模仿的自动化加工路径发挥作用。这些结论从社会信息加工视角深化了对主管角色行为作用于下属组织公民行为的机理认识,为领导促进下属组织公民行为的诠释提供有益补充。Supervisor management citizenship behavior(MCB)and organizational citizenship behavior(OCB)as the corresponding behaviors of leader role and organizational member role respectively,may have impacts on subordinate OCB.Based on social information processing theory,this paper investigated the different influencing mechanisms of supervisor MCB and OCB on subordinate OCB.Using the paired data collected from 95 supervisors and 660 subordinates,our findings were as follows:Both supervisor's MCB and OCB can stimulate subordinate's OCB,and the former has greater impact than the latter;Supervisor MCB promotes subordinate OCB through the mediate roles of perceived leader-member exchange and organizational identification;supervisor OCB promotes subordinate OCB based on the automatic processing.These conclusions deepened the understanding of the social-information-processing mechnisms through which supervisor's role behaviours exert an impact to subordinate OCB and provided a valueable supplement for the interpretation of supervisor promoting subordinate OCB.

关 键 词：管理公民行为 组织公民行为 感知领导—成员交换关系质量 组织认同 社会信息加工 

分 类 号：C93[经济管理—管理学]