后疫情时代的员工情绪耗竭与主观幸福感——基于原生家庭视角  

Employee Emotional Exhaustion and Subjective Well-Being in the Post-Pandemic Era:From the Perspective of Family-of-Origin

作　　者：陈慧[1] 刘洁[1] 王小华 CHEN Hui;LIU Jie;WANG Xiaohua(School of Economics and Management,Beijing University of Posts and Telecommunications,Beijing 100876,China;Faculty of Psychology,Beijing Normal University,Beijing 100875,China)

机构地区：[1]北京邮电大学经济管理学院,北京100876 [2]北京师范大学心理学部,北京100875

出　　处：《商业经济与管理》2024年第4期45-57,共13页Journal of Business Economics

基　　金：国家自然科学基金项目“矛盾视角下智能技术工作嵌入的理论构建及其作用机制研究”(72372013);国家自然科学基金项目“矛盾视角下授权型领导行为对于下属和领导者本人的双重影响”(71972015)。

摘　　要：后疫情时代员工的心理健康成为工作场所的突出问题,需要进一步明确其形成机理。基于印记理论和资源保存理论,具体探讨原生家庭沟通模式对员工主观幸福感和情绪耗竭的影响及其中介机制。通过对173名员工的多时点问卷调查和数据分析,研究结果表明:原生家庭对话沟通模式正向影响员工的主观幸福感,负向影响员工的情绪耗竭;原生家庭服从沟通模式正向影响员工的情绪耗竭;原生家庭服从沟通模式负向调节原生家庭对话沟通模式对心理资本的正向影响;原生家庭服从沟通模式负向调节心理资本在原生家庭对话沟通模式与员工主观幸福感、情绪耗竭之间的中介作用,即原生家庭服从沟通模式水平越低,心理资本的中介作用越强。文章拓展了组织管理领域的研究视角,同时也在选人用人的层面为组织管理实践提供了理论支持。In the post-pandemic era,the employee mental health has emerged as a prominent issue in the workplace,necessitating a clearer understanding of its underlying mechanisms.Drawing on Imprinting Theory and Conservation of Resources Theory,this study specifically investigates the impact of family-of-origin communication patterns on employees\subjective well-being and emotional exhaustion,as well as the mediating mechanisms involved.Through a multi-wave survey and data analysis of 173 employees,the findings indicate that conversation communication patterns in the family-of-origin positively affect employees\subjective well-being and negatively influence their emotional exhaustion.In contrast,conformity communication patterns in the family-of-origin positively impact employees\emotional exhaustion.Additionally,conformity communication patterns in the family-of-origin negatively moderate the positive effect of conversation communication patterns on psychological capital.Furthermore,these conformity communication patterns negatively moderate the mediating role of psychological capital in the relationship between conversation communication patterns and employees\subjective well-being and emotional exhaustion.That is,the lower the level of conformity communication patterns in the family-of-origin,the stronger the mediating role of psychological capital.This research expands the research perspectives in the field of organizational management and provides theoretical support for organizational management practices,particularly in recruitment and personnel selection.

关 键 词：原生家庭沟通模式 心理资本 主观幸福感 情绪耗竭 

分 类 号：F270[经济管理—企业管理]