服务创新网络中企业社会资本如何影响创新绩效——知识流耦合与知识共创的链式中介作用  

How Corporate Social Capital Affects Innovation Performancein Service Innovation Network: Serial Mediation Effects ofKnowledge Flow Coupling and Knowledge Co-creation

作　　者：辛本禄[1] 耿晶晶 Xin Benlu;Geng Jingjing(Business and Management School,Jilin University,Changchun 130012,China)

机构地区：[1]吉林大学商学与管理学院,吉林长春130012

出　　处：《科技进步与对策》2024年第10期110-119,共10页Science & Technology Progress and Policy

基　　金：国家社会科学基金项目(20BJY107)。

摘　　要：基于社会网络理论与知识基础观,构建“企业社会资本—知识流耦合—知识共创—服务创新绩效”的链式中介模型,运用层次回归分析法对405份企业样本进行分析。研究发现:结构性、认知性、关系性社会资本均对服务创新绩效有显著正向影响,且影响程度依次减弱;知识流耦合、知识共创在企业社会资本与服务创新绩效之间起链式中介作用。研究可进一步夯实创新网络、社会资本理论基础,揭示企业社会资本通过知识作用路径影响服务创新绩效的内在机制,为服务企业提高创新绩效提供参考。Nowadays,the service industry is playing an increasingly important role in the national economy.Companies that provide additional services tend to perform well in capturing customer value and earning excess profits,and service innovation is becoming an inherent requirement for the sustainable development of businesses.More and more service companies are embedded in the innovation network to seek service development and competitive advantages in practice,and the service innovation networks have become important carriers for companies to obtain heterogeneous knowledge and resources to carry out innovation activities.The intricate service relationship network provides an environment for companies to develop a high level of social capital and promotes the coupling and reconfiguration of heterogeneous knowledge among network nodes.Although scholars have conducted numerous studies on whether and how social capital affects innovation performance,no consensus has been reached;furthermore,there is still a lack of discussion on how corporate social capital facilitates the flow of knowledge among network nodes and generates the qualitative change process of innovation.The boundaries of knowledge in the service innovation network are blurred,and the intangibility of services makes it easier for the network members to exchange tacit knowledge,resulting in the coupling and convergence of knowledge advantages to achieve co-creation.Yet few scholars have paid attention to the particular mechanism of the role of corporate social capital on innovation performance in the context of service innovation networks.Corporate social capital is a combination of scarce resources and capabilities acquired by firms embedded in their relationship networks,and it has become the key for firms to win innovation advantages.This paper classifies corporate social capital into three dimensions:structural social capital,relational social capital,and cognitive social capital.It aims to address the following questions:(1)How does corporate social capita

关 键 词：服务创新网络 企业社会资本 知识流耦合 知识共创 服务创新绩效 

分 类 号：F274[经济管理—企业管理]