组织支持感对赛会志愿者持续参与意愿的影响机制研究——基于组织公民行为的中介效应分析  

Research on the Influence Mechanism From Organizational Support on Volunteers'Continuous Participation Intention in Sports Events—Mediation Effect Analysis Based on Organizational Citizenship Behavior

作　　者：刘圣文 梁媛 李京律 郝祥钧 高富贵 LIU Shengwen;LIANG Yuan;LI Jinglyu;HAO Xiangjun;GAO Fugui(PE Department,Renmin University of China,Beijing 100872,China;Institute for Sports Industries,Renmin University of China(Zhengding),Zhengding 050899,China;College of PE and Sports,Beijing Normal University,Beijing 100875,China)

机构地区：[1]中国人民大学体育部,北京100872 [2]中国人民大学体育产业研究院(正定),正定050899 [3]北京师范大学体育与运动学院,北京100875

出　　处：《体育与科学》2024年第3期36-44,53,共10页Sports & Science

基　　金：国家社会科学基金重大项目“2022北京冬奥会冰雪运动普及和发展对策研究”,项目号:17ZDA328。

摘　　要：北京冬奥会在疫情特殊时态下创设了“闭环管理”的有效模式,为应急状态下志愿组织管理提供了成功经验。文章以参与2022年北京冬奥会的818名志愿者为研究对象,基于组织支持感与组织公民行为理论,构建了志愿者“组织支持感—组织公民行为—持续参与意愿”模型,破解了“组织支持感”到“持续参与意愿”作用机制的“黑箱”。研究结果表明:(1)“组织支持感”“组织公民行为”对“持续参与意愿”产生正向的激励作用;(2)“组织公民行为”在志愿者“组织支持感”和“持续参与意愿”之间起着中介作用;(3)闭环内志愿者因封闭管理产生“刺猬效应”,导致获得的领导支持感和同事支持感略低。结合以上研究,提出优化志愿服务管理的政策建议,为中国志愿服务事业高质量发展提供理论支撑与现实指导。Olympic Winter Games Beijing 2022 successfully implemented the"closed-loop management"model,providing experience for the management of volunteer organizations in emergency situations.Based on 818 volunteers involved in Games,this study constructs the"organizational support-organizational citizenship behavior-continuous participation intention"model,concerning theories of"sense on organizational support"and"organizational citizenship behavior",cracking the""black box"of the mechanism between"organizational support"to"continuous willingness to participate in volunteer service".Conclusions are drawn that:""organizational support"and"organizational citizenship behavior"have a positive incentive effect on"continuous participation intention";"organizational citizenship behavior"plays a mediating role between""organizational support"and"continuous participation intention";volunteers in the closed-loop have slightly lower feelings of support from leaders and colleagues due to closed management.Based on the above research,this paper puts forward policy suggestions for optimizing the management of volunteer service,and provides theoretical support and practical guidance for the high-quality development of volunteer service in China.

关 键 词：北京冬奥会 志愿者 组织支持感 组织公民行为 持续参与意愿 

分 类 号：G80-05[文化科学—运动人体科学]