CICARE沟通模式在心脏介入手术等待间患者沟通中的应用  

Application of CICARE communication model in patient communication in the waiting room for cardiac interventional therapy

作　　者：于婷 肖娟[1] 刘美丽[1] 胡经文[1] YU Ting;XIAO Juan;LIU Meili;HU Jingwen(Department of Cardiovascular Medicine,the First Affiliated Hospital of Xi’an Jiaotong University,Xi’an 710061,China)

机构地区：[1]西安交通大学第一附属医院心内科,陕西西安710061

出　　处：《中国医学伦理学》2024年第6期738-744,共7页Chinese Medical Ethics

基　　金：陕西省重点研发计划项目“基于多学科协作的个案管理在构建急性心肌梗死全病程防控模式中的应用研究”(2022SF-122)。

摘　　要：目的探讨CICARE沟通模式在心脏介入术等待间患者沟通中的应用效果。方法选取2023年1—5月108例在某医院心脏介入手术等待间的患者作为研究对象。其中2023年1—3月的55例患者作为对照组,2023年4—5月的53例患者作为干预组。对照组采用传统沟通模式进行沟通和健康教育,干预组使用CICARE沟通模式进行沟通和健康教育。比较两组的干预效果。结果实施CICARE沟通模式后,干预组患者术前焦虑水平明显低于对照组[(12.30±4.30)Vs.(15.41±2.35),P<0.01];干预组对手术目的与流程[(4.70±0.54)Vs.(3.66±0.67),P<0.001]、手术前准备(P<0.001)、手术中体位与沟通[(3.89±0.32)Vs.(3.03±0.57),P<0.001]、手术后注意事项[(5.26±0.71)Vs.(4.17±0.71),P<0.001]知识的掌握情况明显优于对照组。此外,干预组对护理工作评价满意的人数(χ^(2)=23.923,P<0.001)和总体满意度评分显著高于对照组[(68.48±6.42)Vs.(45.79±12.56),P<0.001]。结论基于CICARE沟通模式的患者教育可有效提高沟通效率,改善机体应激反应,提升患者对护理工作满意度,促进护患关系和谐。Objective:To explore the application effect of the CICARE communication model in patient communication in the waiting room for cardiac interventional therapy.Methods:The 108 patients in the waiting room for cardiac interventional therapy at a hospital from January 2023 to May 2023 were selected as the study subjects.Among them,55 patients from January to March 2023 were assigned to the control group,and 53 patients from April to May 2023 were assigned to the intervention group.The control group received the traditional communication model for communication and health education,and the intervention group received the CICARE communication model for communication and health education.The intervention effects were compared between the two groups.Results:After implementing the CICARE communication model,the preoperative anxiety level of patients in the intervention group was significantly lower than that in the control group[(12.30±4.30)Vs.(15.41±2.35),P<0.01].The intervention group had a significantly better understanding of surgical objectives and procedures[(4.70±0.54)Vs.(3.66±0.67),P<0.001],preoperative preparation(P<0.001),intraoperative position and communication[(3.89±0.32)Vs.(3.03±0.57),P<0.001],and post-operative precautions[(5.26±0.71)Vs.(4.17±0.71),P<0.001]than the control group.In addition,the number of people in the intervention group who was satisfied with the evaluation of nursing work(χ2=23.923,P<0.001)and the overall satisfaction score were significantly higher than those in the control group[(68.48±6.42)Vs.(45.79±12.56),P<0.001].Conclusion:Patient education based on the CICARE communication model can effectively inprove communication efficiency,improve the body stress response,enhance patient satisfaction with nursing work,and promote a harmonious nurse-patient relationship.

关 键 词：CICARE沟通模式 心脏介入 术前告知 术后宣教 医患沟通 

分 类 号：R-052[医药卫生]