组织情境下明星员工的近端及远端涟漪效应探究:以社会影响理论为框架  

Exploring the proximal and distal ripple effects of star employees in the organizational context:The theoretical framework of social influence

作　　者：赵锴 杨润书 俞溪 彭格格 ZHAO Kai;YANG Runshu;YU Xi;PENG Gege(School of Labor and Human Resources,Renmin University of China,Beijing 100872,China;School of Management and Labor Relations,Rutgers University-New Brunswick,New Jersey 08854,USA)

机构地区：[1]中国人民大学劳动人事学院,北京100872 [2]罗格斯大学管理与劳动关系学院,新泽西州08854,美国

出　　处：《心理科学进展》2024年第8期1265-1286,共22页Advances in Psychological Science

基　　金：国家自然科学基金项目(72272147)资助。

摘　　要：作为组织中重要的战略人才资本,明星员工虽然占组织总人数的比重很低,但却能做出极为突出的贡献。他们不仅凭借自身持续且不均衡的高绩效、高社会资本和高知名度为组织绩效的提升做出直接贡献,还可通过影响其他同事间接助力组织的价值创造活动,即明星员工的涟漪效应。在系统回顾文献的基础上,本文以社会影响理论为框架,分别阐述了组织情境下,明星员工如何对团队内非明星员工及团队整体产生近端涟漪效应,以及如何对团队外同事产生远端涟漪效应,并从人力资源管理实践和明星员工人际特征的角度探究了不同涟漪效应的边界条件。具体而言,我们设计了3个研究模块,涵盖4个理论模型。本文构建的理论框架不仅有助于学者们更全面、深入地理解明星员工如何对组织的价值创造产生积极或消极的社会影响,还将为中国各类组织的明星员工管理实践提供有价值的建议。As a kind of important strategic talent capital,star employees only occupy a small proportion of the organizational staff,but make an extremely high contribution to the organization.Star employees can contribute to the organizational value creation activities not only through their direct disproportionately high and prolonged performance,social capital,and visibility,but also via exerting extensive and profound influences on their colleagues,that is,star employees’ripple effects.Based on a systematic literature review,this study draws upon the theoretical framework of social influence to specifically elaborate how star employees generate proximal ripple effects on their nonstar team members and the whole team,and then how to generate distal ripple effects on external-team colleagues in the organizational context.Further,this study also explores the boundary conditions of these ripple effects from the perspectives of human resource management practice and star employees’interpersonal characteristic.Specifically,we proposed three research modules,including four theoretical models.Our theoretical framework will not only be helpful for scholars to gain a more comprehensive and deep understanding about how star employees exert positive or negative social influences on organizational value creation,but also provide valuable suggestions on the star employee management practices for Chinese organizations.

关 键 词：明星员工 涟漪效应 社会影响 人际特征 人力资源管理实践 

分 类 号：B849[哲学宗教—应用心理学] C93[哲学宗教—心理学]