组织容错氛围对建言行为的“双刃剑”影响研究——以组织信任和心理特权为中介  

Study on“Double-Edged Sword”Infl uence of Organizational Fault Tolerance Atmosphere on Voice Behavior:Using Organizational Trust and Psychological Entitlement as Mediating Variables

作　　者：陈玉玲 周芸竹 邵婧芝 Chen Yuling;Zhou Yunzhu;Shao Jingzhi

机构地区：[1]西华大学管理学院 [2]西华大学国际经济与管理研究院

出　　处：《中国人事科学》2024年第6期58-67,共10页Chinese Personnel Science

基　　金：国家自然科学基金项目“中国企业女性领导多重身份双刃剑效应及身份管理策略实证研究”(72102186)的阶段性研究成果。

摘　　要：组织容错氛围对促进员工工作积极性、激励创新行为有重要作用。已有研究主要探讨组织容错氛围对员工和组织带来的正面影响,而忽略了其可能带来的负面影响,尤其缺乏将正向和负向影响同时考虑的相关研究。文章基于社会交换理论,以组织信任、心理特权为中介变量,构建了一个双中介模型,旨在揭示组织容错氛围经由这两个中介对员工建言行为的“双刃剑”影响。结果表明:组织容错氛围与组织信任呈正相关;组织信任与建言行为呈正相关;组织信任在组织容错氛围和建言行为的关系中起中介作用;组织容错氛围与心理特权呈正相关;心理特权与建言行为呈负相关;心理特权在组织容错氛围和建言行为的关系中起中介作用。The organizational fault tolerance atmosphere plays an important role in promoting employees’work enthusiasm and motivating innovative behavior.While previous studies have primarily focused on its positive impacts,they have often overlooked its potential negative eff ects,leading to a signifi cant research gap in considering both aspects simultaneously.This paper,based on social exchange theory,constructs a dual mediation model utilizing organizational trust and psychological entitlement as mediating variables.The goal is to unveil the“double-edged sword”effect of organizational fault tolerance atmosphere on employees’voice behavior through these mediating variables.The results show that the organizational fault tolerance atmosphere positively correlates with organizational trust,moreover,organizational trust positively infl uences employees’voice behavior,and it mediates the relationship between organizational fault tolerance atmosphere and voice behavior.Additionally,organizational fault tolerance atmosphere positively correlates with psychological entitlement,which in turn negatively impacts voice behavior.Psychological entitlement also serves as a mediating factor in the relationship between organizational fault tolerance atmosphere and voice behavior.

关 键 词：组织容错氛围 组织信任 心理特权 建言行为 

分 类 号：C93[经济管理—管理学]