“在地化”供给:乡镇社工站基层民政服务的实践解析  

“Localized”Supply:The Practical Analysis of Grassroots Civil Affairs Services in Township Social Work Stations

作　　者：张莉钦 黄佳鹏 ZHANG Liqin;HUANG Jiapeng(School of Architecture and Design,Nanchang University,Nanchang,Jiangxi,330031,China;School of Public Policy and Administration,Nanchang University,Nanchang,Jiangxi,330031,China)

机构地区：[1]南昌大学建筑与设计学院,江西南昌330031 [2]南昌大学公共政策与管理学院,江西南昌330031

出　　处：《社会工作与管理》2024年第5期64-73,共10页Social Work and Management

基　　金：江西省高校人文社会科学研究项目“乡村振兴视域下农村党支部组织力建设研究”(SH23201)。

摘　　要：随着国家治理现代化与乡村振兴战略全面推进,乡镇社工站成为创新基层治理体制与提升基层服务水平的重要依托。文章基于浙江省东部X镇社工站的个案考察,采用实地研究方法收集资料,探讨乡镇社工站基层民政服务的实践机制。研究发现,人才培育的本土化、政策传递的精准化、服务供给的精细化和基层主体的组织化等机制,形塑了乡镇社工站“在地化”服务供给模式创新。“在地化”服务供给模式有效化解了专业社会工作人才不足、政策资源传递迟滞、过于依赖行政体系以及服务效果不佳等诸多问题,但依然要避免量化考核、服务留痕带来的形式主义问题。因此,应改革服务效果评估体系,遵循服务开展的底层逻辑与社会逻辑,强化乡镇社工站的社会性与群众性,破解基层民政服务“最后一公里”困境。With the comprehensive promotion of national governance modernization and rural revitalization strategy,township social work stations have become important in supporting the innovation of the grassroots governance system and the promotion of grassroots services.Based on the case study of the social work station in X town,eastern Zhejiang,this paper focuses on the mechanisms of the operations of grassroots civil affairs service at the township social work station.The study indicates that through mechanisms such as“localization of talent cultivation”,“precision of policy transmission”,“refinement of service supply”and“organization of grassroots subjects”,township social work stations have pioneered the formation of a“localized”service supply model.The“localized”service supply model has effectively addressed issues such as insufficient professional social workers,delayed transmission of policy resources,excessive reliance on the administrative system,and poor service results.However,it is also important to beware of potential unintended consequences such as“quantitative assessment”,“service traces”and“formalism”.As such,it is necessary to reform the service evaluation system,align with the underlying logic and social logic of service development,strengthen the social and mass nature of township social work stations,and solve the“last mile”dilemma of grassroots civil affairs services.

关 键 词：“在地化” 乡镇社工站 民政服务 个案研究 社会逻辑 

分 类 号：C916[经济管理]