有求必应,还是相“机”而动?员工反馈寻求行为对上级发展性反馈的影响机制研究  

Responding to requests or discerning motivations?The influence mechanism of employee feedback seeking behavior on superior developmental feedback

作　　者：贾建锋[1] 葛羿京 焦玉鑫 JIA Jianfeng;GE Yijing;JIAO Yuxin(School of Business Administration,Northeastern University,Shenyang 110169,China)

机构地区：[1]东北大学工商管理学院,辽宁沈阳110169

出　　处：《管理工程学报》2024年第6期13-24,共12页Journal of Industrial Engineering and Engineering Management

基　　金：国家自然科学基金项目(71972032、72172032);中央高校基本科研业务专项资金项目(N2406004)。

摘　　要：员工反馈寻求行为逐渐成为学者们研究的热点话题。已有研究主要从反馈寻求主体的视角探究其对员工自身的影响,但对该行为如何影响领导反馈结果关注不够。基于归因理论和情绪评价理论,本文探讨了员工反馈寻求行为影响上级发展性反馈的过程机制和边界条件。基于310份2时点领导-员工配对数据,本研究采用多水平路径分析和蒙特卡洛模拟的方法对研究假设进行了检验,结果显示:第一,当领导绩效改进动机归因高时,员工反馈寻求行为与积极情绪的正向关系更强;当领导绩效改进动机归因低时,员工反馈寻求行为与消极情绪的正向关系更强。第二,积极情绪对上级发展性反馈具有正向影响;消极情绪对上级发展性反馈具有负向影响。第三,积极情绪和消极情绪在员工反馈寻求行为和绩效改进动机归因的交互上对上级发展性反馈的影响起中介作用,从而表现出有中介的调节作用。研究结果深化了员工反馈寻求行为的作用机制研究,也为企业促进员工反馈寻求行为和上级发展性反馈提供了实践启示。With the advent of the VUCA era,it is difficult to meet the needs of employees and organization development only by relying on top-down feedback,and enterprises increasingly pay attention to the role of employees′feedback seeking behavior.As one of the proactive behaviors,the effectiveness of an employee′s feedback seeking behavior largely depends on the response of the leader.However,current studies mainly discuss the influence of feedback seeking behavior on employees from the perspective of feedback seeking subjects,and few studies focus on the influence of employees′feedback seeking behavior on leaders′feedback results.Superior developmental feedback emphasizes that leaders provide valuable feedback information to employees to help them learn,grow and improve in the future.Therefore,it is of great significance to study the relationship between employee feedback seeking behavior and superior developmental feedback.Attribution theory holds that individuals will infer the motivations behind other people′s behaviors,thus influencing their emotional and behavioral responses.Accordingly,leaders′different interpretations of employees′feedback seeking behavior motivation will lead to different emotional and behavioral responses.In organizational practice,leaders and employees often take completing work tasks and improving performance as the primary consideration.Therefore,when leaders attribute employees′feedback seeking behavior,they will first infer through the attribution of performance improvement motivation.Therefore,based on attribution theory and combined with emotion evaluation theory,this study introduces positive and negative emotions as mediating variables and performance improvement motivation attribution as the moderating variable to investigate the mechanism of interaction between employee feedback seeking behavior and performance improvement motivation attribution on superior developmental feedback.In this study,310 leader-employee paired data at 2-time points were collected by means of

关 键 词：员工反馈寻求行为 上级发展性反馈 绩效改进动机归因 积极情绪 消极情绪 

分 类 号：F273[经济管理—企业管理]