三位一体关爱模式对护士工作满意度及离职率的影响  

Effect of Trinity Care Model on job satisfaction and turnover rate of nurses

作　　者：胡梦云 刘义兰 熊莉娟 胡德英 孙丽 鲁才红 吴丽芬 谭蓉 王双 熊丹莉 Hu Mengyun;Liu Yilan;Xiong Lijuan;Hu Deying;Sun Li;Lu Caihong;Wu Lifen;Tan Rong;Wang Shuang;Xiong Danli(Nursing Department,Tongji Medical College,Huazhong University of Science and Technology,Wuhan 430022,China)

机构地区：[1]华中科技大学同济医学院附属协和医院护理部,湖北武汉430022

出　　处：《护理学杂志》2024年第19期86-89,共4页Journal of Nursing Science

摘　　要：目的探讨三位一体关爱模式对护士职业满意度和离职率的影响,促进对护士的人文关怀。方法构建护理部、护理单元、护士群体三位一体关爱模式。护理部组织护理管理者进行人文知识培训及交流、护理人员心理测评与疏导,开展关爱护士活动;各护理单元设置关爱护理同仁谈心记录本、开展巴特林活动、专科特色的关爱护士措施等;鼓励护理人员进行自我关怀。比较2021-2023年护士工作满意度评分及护士离职率。结果2021-2023年,全院护理人员工作满意度评分分别为(93.42±6.31)分、(95.29±4.92)分、(96.76±3.71)分,工作满意度逐年增高,不同年份比较,差异有统计学意义(P<0.05);2021-2023年护士离职率分别为1.49%、0.58%、0.80%,离职率总体呈下降趋势,不同年份比较差异有统计学意义(P<0.05)。结论三位一体关爱模式的实施可提高护士的工作满意度,降低护士离职率,稳定护士队伍。Objective To explore the effects of the Trinity Care Model on nurses′occupational satisfaction and turnover rate,and to promote humanistic care for nurses.Methods A Trinity Caring Model consisted of the nursing department,nursing units and nurses.The nursing department organized humanistic knowledge training and communication for nursing managers,psychological assessment and guidance for nursing staff,and caring activities for nurses.Each nursing unit equipped with caring nursing colleagues′heart-to-heart records,carried out Batlin′s activities,and specialty-specific caring measures for nurses,and encouraged nursing staff to carry out self-care.Nurse job satisfaction scores and nurse turnover rates were compared in 2021-2023.Results In 2021-2023,the job satisfaction scores of all nursing staff in the hospital were(93.42±6.31),(95.29±4.92),and(96.76±3.71),and the job satisfaction increased year by year,and the difference was statistically significant when comparing the different years(P<0.05);the nurse departure rate in 2021-2023 was 1.49%,0.58%,0.80%,respectively,the overall trend of the turnover rate was decreasing,and the difference was statistically significant when comparing different years(P<0.05).Conclusion The implementation of Trinity Caring Model can improve the job satisfaction of nurses,reduce the turnover rate of nurses,and stabilize the nursing team.

关 键 词：护理人员 关爱模式 人文关怀 工作满意度 离职 巴特林活动 自我关怀 心理护理 

分 类 号：R47[医药卫生—护理学] C931.3[医药卫生—临床医学]