城市小区居民组织公民行为的维度构建与测量研究  

Construction and Measurement of Organizational Citizenship Behavior of Citizens in Urban Communities

作　　者：张雪峰[1] 罗霄 ZHANG Xuefeng;LUO Xiao(School of Economics and Management,Anhui Polytechnic University,Wuhu,Anhui 241000,China;School of Humanities,Anhui Polytechnic University,Wuhu,Anhui 241000,China)

机构地区：[1]安徽工程大学经济与管理学院,安徽芜湖241000 [2]安徽工程大学人文学院,安徽芜湖241000

出　　处：《重庆科技大学学报(社会科学版)》2025年第1期40-56,共17页Journal of Chongqing university of science and technology(social science edition)

基　　金：安徽省哲学社会科学规划项目“公众参与地方政府社会治理创新众包的驱动机理、效果评估与提升对策研究”(AHSKQ2022D064)。

摘　　要：利用扎根理论对31位芜湖市城市小区居民半结构化访谈资料进行分析,提出了包括帮助他人、维护邻里和谐、优化卫生与环境、参与治理与发展、宣传与推荐5个维度的小区居民组织公民行为。在此基础上,编制了包括5个维度和22个测量题项的城市小区居民组织公民行为测量量表,并利用探索性因子和验证性因子分析方法对496份问卷进行分析,验证了量表良好的信度和效度。问卷数据分析结果表明,小区居民的组织公民行为在性别、职业和受教育程度上表现出差异性。该研究发现丰富了组织公民行为理论及其城市小区治理领域的应用,也为居民组织公民行为的测量、评估和提升提供了工具支持。Grounded theory is used to analyze semi-structured interview data from 31 citizens in communities of Wuhu.Five dimensions for constructing organizational citizenship behavior are presented,including helping others,maintaining neighborhood harmony,optimizing hygiene and environment,participating in governance and development of community,and promotion and recommendation.Then,it develops a scale including the five dimensions above and 22 items for measuring organizational citizenship behavior of citizens in urban communities.Furthermore,the methods of exploratory factor analysis and confirmatory factor analysis are employed to analyze 496 valid citizens’responses for the scale.The results indicate sound reliability and validity of the developed scale.Meanwhile,an analysis on survey data demonstrates that citizens’organizational citizenship behavior is different according to gender,vocation,and education.The findings on the one hand enriches organizational citizenship behavior theory and its application in governance of urban communities,and on the other hand provides a tool for measuring,evaluating and enhancing organizational citizenship behavior of citizens in urban communities.

关 键 词：城市小区 城市小区治理 组织公民行为 扎根理论 量表编制 

分 类 号：C936[经济管理—管理学]