工作场所生成式AI使用对员工创造力的双重影响路径  

The Dual Impact of Generative AI Usage on Employee Creativity

作　　者：陈丽萍 徐敏亚[2] 刘圣明 CHEN Liping;XU Minya;LIU Shengming(China University of Mining&Technology-Beijing,Beijing,China;Peking University,Beijing,China;Fudan University,Shanghai,China)

机构地区：[1]中国矿业大学(北京)管理学院 [2]北京大学光华管理学院,北京市100871 [3]复旦大学管理学院

出　　处：《管理学报》2025年第2期326-335,共10页Chinese Journal of Management

基　　金：国家自然科学基金资助项目(72472005,72372033);教育部人文社会科学研究规划基金资助项目(24YJA630112)。

摘　　要：基于创造力过程理论,使用来自情境实验以及多来源、三阶段实地调查的数据,探究工作场所生成式人工智能使用对员工创造力的双重影响路径。研究发现:生成式人工智能使用通过提高员工吸收能力来增强创造力,但同时也通过削弱员工的认知深化来抑制其创造力;员工的人际互动能够缓解生成式人工智能使用对员工认知深化的负面影响,并增强其对员工吸收能力的正面影响;生成式人工智能使用对员工创造性思维过程和创造力绩效具有双刃剑效应,人际互动在人机互动情境下具有重要的互补作用。Based on creative process theories and utilizing data from an experiment and a multi-source,three-wave field survey,this study examines the dual pathways through which generative artificial intelligence usage impacts employee creativity.The findings indicate that while generative artificial intelligence usage enhances creativity by improving absorptive capacity,it concurrently inhibits creativity by impairing cognitive elaboration.Additionally,interpersonal interactions mitigate the negative impact of generative artificial intelligence usage on cognitive elaboration and strengthen its positive impact on absorptive capacity.These findings highlight the double-edged sword effect of generative artificial intelligence usage on employees’creative thinking processes and creativity performance,emphasizing the crucial complementary role of interpersonal interactions in the context of human-machine interactions.

关 键 词：生成式人工智能 创造力 认知深化 人际互动 

分 类 号：C93[经济管理—管理学]