在线教育背景下学习支持服务体系构建研究  

Research on the Construction of Online Education Learning Support Service System

作　　者：李园伟 陈毛毛 高运星 Li Yuanwei;Chen Maomao;Gao Yunxing(Information Technology Center,Shandong Open University,Jinan 250002,China)

机构地区：[1]山东开放大学信息技术中心,山东济南250002

出　　处：《继续教育研究》2025年第3期103-107,共5页Continuing Education Research

基　　金：山东省教育教学基础研究青年课题“基于学习者画像的学习支持服务体系构建研究”(编号:2023JXQ034)。

摘　　要：在线教育作为教育领域的重要组成部分,如何保证在线教育质量,实现人才培养目标,成为各高校亟须关注的问题。为提高在线教育质量,提出构建基于学习者画像的在线教育学习支持服务体系。通过获取学习者信息、数据预处理、画像标签提取、画像建模与可视化四个步骤构建学习者画像,分析学习者个体特征与群体特征,为精准化学习支持服务提供有力支持;在此基础上,设计包括学习资源支持服务、人员支持服务、管理支持服务、情感支持服务、评价支持服务五个方面的学习者支持服务体系,为学习者提供全面、个性化的支持服务。As an important part of the education field,how to ensure the quality of online education and how to achieve the goal of talent training have become urgent concern for colleges and universities.In order to improve the quality of online education,this paper proposes to build an online education learning support service system based on learner portraits.Through the four steps of acquiring learner information,data preprocessing,portrait label extraction,portrait modeling and visualization,learner portraits are constructed and individual and group characteristics of learners are analyzed to provide strong support for accurate learning support services.On this basis,a learner support service system including learning resource support service,personnel support service,management support service,emotional support service and evaluation support service is designed to provide comprehensive and personalized support services for learners.

关 键 词：在线教育 学习支持服务体系 学习者画像 

分 类 号：G434[文化科学—教育学]