AI技术应用对员工满意度的影响  

Impact of AI Technology Application on Employee Satisfaction

作　　者：石王平 刘姜[1] 倪枫[1] 陈宇航 Wangping Shi;Jiang Liu;Feng Ni;Yuhang Chen(Business School,University of Shanghai for Science and Technology,Shanghai)

机构地区：[1]上海理工大学管理学院,上海

出　　处：《运筹与模糊学》2025年第1期637-648,共12页Operations Research and Fuzziology

基　　金：国家自然科学基金项目(12371508)。

摘　　要：AI的迅速发展引发了办公场所、办公流程、办公角色和人机协作方式的改变,对员工的工作福祉产生了重要影响,如何合理高效地运用AI技术已经逐渐成为人们关注的焦点。本文聚焦于AI技术应用对员工工作满意度的影响研究,选择具有代表性的样本数据,经过实证分析发现:AI技术应用对工作满意度存在显著正向影响,工作要求在其中发挥中介效应。异质性分析也表明不同性别的群体中,AI技术应用、工作满意度及工作要求之间同样存在这样的关系。本文研究为推动AI技术与企业发展的融合、加强AI技术的普及教育和适配AI背景下新生产关系提供了有益参考。The rapid development of AI has led to changes in office space,office process,office role and manmachine cooperation mode,which has had an important impact on employees’work well-being.How to use AI technology reasonably and efficiently has gradually become the focus of attention.This paper focuses on the research on the impact of AI technology application on employee satisfaction,based on representative sample data.Through empirical analysis,it is found that the application of AI technology has a significant positive impact on employee satisfaction,and job requirements play an intermediary role in it.Heterogeneity analysis shows that there is also such a relationship among AI technology application,employee satisfaction and job requirements in different gender groups.The research in this paper provides a useful reference for promoting the integration of AI technology and enterprise development,strengthening the popularization education of AI technology and adapting to the new production relations under the background of AI.

关 键 词：AI技术应用 工作要求 员工满意度 

分 类 号：F272.92[经济管理—企业管理]