民航运输被投诉人义务梳理及履行建议  

Obligation Analysis and Fulfillment Suggestions for the Complained Party in Civil Aviation Transportation

作　　者：许凌洁[1] XU Lingjie(Civil Aviation Flight University of China,Guanghan 618307,Sichuan,China)

机构地区：[1]中国民用航空飞行学院,四川广汉618307

出　　处：《民航学报》2025年第2期144-148,共5页Journal of Civil Aviation

摘　　要：构建并完善民航旅客投诉管理制度,加强投诉管理是航空服务主体践行真情服务、提升民航服务水平、促进民航高质量发展的重要路径。文章在架构民航运输旅客投诉法律规范体系的基础上,基于民航规章对民航运输旅客投诉被投诉人义务进行了详细梳理,并提出了被投诉人义务履行的建议。Building and improving the civil aviation passenger complaint management system, and strengthening complaint management, are an important path for aviation service providers to operationalize heartfelt passenger service, improve the level of civil aviation services, and promote high-quality development of civil aviation. On the basis of constructing a legal regulatory framework for civil aviation passenger complaints, this article provides a detailed review of the obligations of the complained party in civil aviation passenger complaints, and puts forward suggestions for fulfilling the obligations of the complained party.

关 键 词：民航运输 投诉 被投诉人 义务 建议 

分 类 号：F2[经济管理—国民经济]