公共服务动机对基层公务员担当作为的影响路径研究  

Research on Infl uencing Path of Public Service Motivation on Grassroots Civil Servants’Proactive Behavior

作　　者：周璇 邓明磊 Zhou Xuan;Deng Minglei

机构地区：[1]苏州大学政治与公共管理学院

出　　处：《中国人事科学》2025年第4期1-13,共13页Chinese Personnel Science

摘　　要：基层公务员在基层治理和公共服务中承担着重要职责。当前,国家层面积极倡导为基层减轻负担,力求激发公务员队伍的担当精神与创新活力。基层公务员的公共服务动机对其主动履职、积极作为的行为模式具有关键影响。本文基于公共服务动机理论、社会交换理论与自我调节理论,构建了工作负担调节作用下的“动机—满意度—行为”理论模型,并以某地基层公务员为样本开展实证分析。研究发现,公共服务动机对基层公务员的担当作为具有显著正向驱动作用;工作满意度在该作用路径中发挥部分中介效应;工作负担则负向调节公共服务动机对工作满意度的直接影响及其间接中介路径。研究表明,减轻事务性工作负担、强化内在动机培育是激发基层公务员担当作为的重要途径,为优化“基层减负”政策提供了理论支撑与实证依据。Grassroots civil servants play a crucial role in grassroots governance and public service.Currently,the state actively advocates reducing burdens on grassroots units and stimulating the sense of responsibility and innovation of the civil servant team.Public service motivation of grassroots civil servants significantly influences grassroots civil servants’proactive behavior in fulfilling their duties.Drawing on the public service motivation theory,social exchange theory,and self-regulation theory,this study constructs a“motivation-satisfaction-behavior”theoretical model moderated by workload and conducts an empirical analysis using data from grassroots civil servants.Thefindings reveal that public service motivation has a significant positive driving effect on proactive behavior;job satisfaction plays a partial mediating role in this path;and work burden negatively moderates the direct influence of public service motivation on job satisfaction and its indirect mediating path.The study suggests that reducing administrative burdens and strengthening intrinsic motivation cultivation are critical pathways to inspire proactive behavior among grassroots civil servants,providing theoretical and empirical support for optimizing“grassroots burden reduction”policies.

关 键 词：基层公务员 公共服务动机 担当作为 工作满意度 工作负担 

分 类 号：D6[政治法律—政治学]