全面质量管理与企业过程重构在管理应用中的集成(英文)  

Integrating the Managerial Applications of Total Quality Management and Business Process Reengineering

作　　者：李秉光 Michael W Riley 

机构地区：[1]奥尔巴尼州立大学商业学院 [2]DepartmentofIndustrialandManagementSystemsEngineer-ing

出　　处：《武汉理工大学学报（信息与管理工程版）》2003年第1期149-152,共4页Journal of Wuhan University of Technology：Information & Management Engineering

摘　　要：全面质量管理 (TQM)与企业过程重构 (BPR)是当今提高企业进步的两种流行的管理方法。这两种管理方法都追求企业表现及质量的提高 ,然而 ,它们经常被认为是两种截然不同的管理方式。首先对全面质量管理与企业过程重构进行了对比 ,并找出了它们的不同和互补的关系。基于这些关系 ,提出了全面质量管理与企业过程重构的相互适应性及协调性。最后 。Total Quality Management (TQM) and Business Process Reengineering (BPR) are two popular management approaches for business improvement. While the two approaches both seek to enhance performance and quality, they are often perceived as complete opposites. This paper compares and contrasts TQM and BPR. Their differences and complementary relationships are described. Based on the analysis of the differences and the complementary relationships, the adaptability and synergy between TQM and BPR are identified. Finally, a conclusion of integrating TQM and BPR is presented.

关 键 词：全面质量管理 企业过程重构 企业管理 TQM BPR 管理方式 集成方式 

分 类 号：F273.2[经济管理—企业管理]