2000版ISO9000顾客满意度与过程方法模式分析及质保实例  

ISO9000:2000 Customer Satisfaction and Process Method Mode Analysis and QA Example

作　　者：应杏娟[1] 邹岳华[1] 焦雪■ 秦永烈[1] 

机构地区：[1]上海理工大学,上海200093

出　　处：《自动化仪表》2003年第8期59-62,共4页Process Automation Instrumentation

摘　　要：详细分析了 2 0 0 0版ISO90 0 0族标准的过程方法模式各项内容。提出了过程方法模式的硬件、软件及人员组合系统 (SHCS)各个要点 ,研究了持续提高顾客满意度的动态过程方框图。结合实例 ,阐明了质保SHCS的因果图及各因素的权重计算。Various contents of process method mode in Standard ISO9000:2000 are analyzed in detail. Main points of hardware, software and software human composition system (SHCS) of process method mode are stated. The dynamic process block diagram for continuously enhancing customer satisfaction is studied. Combining with practical example the cause/result diagram of QA SHCA and weighted calculation of each factor are described.

关 键 词：ISO9000 顾客满意度 过程方法模式 软硬件组合系统 质量管理 质量保证 

分 类 号：F273.2[经济管理—企业管理]