电力安全文化的参与观察研究  

Safety Culture of an Electric Supply Enterprise: Evidence from Participative Observations

作　　者：曹坚[1] 周一平[1] 辛晓亚[1] Jian Cao;Yiping Zhou;Xiaoya Xin(Chongqing Electric Power College,Chongqing)

机构地区：[1]重庆电力高等专科学校,重庆

出　　处：《服务科学和管理》2013年第2期50-54,共5页Service Science and Management

摘　　要：目的:本文探索了电力组织成员共享的价值观与行为规范,探讨电力安全文化的结构;方法:采用参与观察方法对某供电企业进行研究,4名研究者持续观察一个月,记录现场发生的行为及其背景,然后把观察记录整理成情景性行为片段,通过5名专家对现场观察行为进行分类;结果:电力组织成员主要遵循包括:管理效力、人性观、公平公正性、规则执行、工作态度和安全学习等6类行为规范;结论:管理效力、人性观、公平公正性集中反映管理对安全的承诺;规则执行、工作态度和安全学习集中反映员工对安全的承诺。Objective: The paper explores the values and behavioral norm shared by all members of power utilities and discusses the structures of electrical safety culture. Methods: Participative observations were conducted in an electric supply enterprise by 4 observers for a month. By collecting and recording the observed actions and their contexts, 5 researchers coded these behaviors and classified them into six dimensions of behavioral norms. Results: 6 behavioral norms such as management effectiveness, viewpoints of humanity, fairness and impartiality, enforcing rules, attitude toward work and safety learning are executed in power utilities. Conclusions: Management effectiveness and fairness and impartiality could be convergent as safety commitment of managers;enforcing rules, attitude toward work, and safety learning could be clustered and considered as safety commitment of employees.

关 键 词：安全文化 参与观察 专家聚类 类中心 高风险组织 

分 类 号：G6[文化科学—教育学]