工作场所乐趣对情绪劳动策略的影响研究  

Research on the Effect of Workplace Fun on Emotional Labor Strategy

作　　者：游鹏 宋成一[1] 

机构地区：[1]南京师范大学,商学院,江苏 南京

出　　处：《服务科学和管理》2023年第2期153-162,共10页Service Science and Management

摘　　要：现有对工作场所乐趣的学术探讨较为缺乏,本文基于社会交换理论,以组织支持感为中介变量,焦虑型依恋风格为调节变量,构建了工作场所乐趣对员工情绪劳动策略(深层扮演、表层扮演)的影响模型。结果发现:工作场所乐趣对员工深层扮演具有显著正向影响,对表层扮演具有显著负向影响;组织支持感部分中介工作场所乐趣与深层扮演的关系、完全中介工作场所乐趣与表层扮演的关系;焦虑型依恋风格调节了工作场所乐趣与组织支持感的关系。There is a lack of academic discussion on workplace fun. Based on the social exchange theory, this paper constructs an impact model of workplace fun on employees’ emotional labor strategy (deep acting and surface acting) with organizational support as the intermediary variable and attachment anxiety as the moderator variable. The results show that workplace fun has a significant positive impact on employees’ deep acting and a significant negative impact on their surface acting;the perceived organizational support partially mediates the relationship between workplace fun and deep acting, and completely mediates the relationship between workplace fun and surface acting;attachment anxiety regulates the relationship between workplace fun and perceived organizational support.

关 键 词：组织支持感 社会交换理论 焦虑型 学术探讨 情绪劳动策略 调节变量 依恋风格 深层扮演 

分 类 号：G63[文化科学—教育学]