基于流体方法的排队系统容量设置研究  

Research on Capacity Setting of Queuing Sys-tem Based on the Fluid Method

作　　者：余滔滔 戴韬[1] 

机构地区：[1]东华大学旭日工商管理学院,上海

出　　处：《服务科学和管理》2024年第1期29-36,共8页Service Science and Management

摘　　要：在日益多变的市场环境中,提升服务质量对于各大企业来说至关重要。迫于资源有限、需求不定,服务系统常常超负荷运转,导致顾客无效等待严重、服务质量不佳。因此,本文基于容量可变的拥挤型服务系统,考虑顾客多行为模式的存在,构建了基于流体方法的排队系统容量设置模型,以最优化服务质量。通过算法求解及数值分析,验证了该模型对于服务质量提升的价值,并为企业运营提供了指导方向。During the increasingly volatile market environment, improving service quality is crucial for major enterprises. Due to limited resources and uncertain demand, the service system is often overload-ed, resulting in serious customer waiting and poor service quality. In this paper, a capacity setting model based on the fluid method is constructed to improve the service quality for queuing systems with variable capacity, while considering the multi-behavioral patterns of customers. Through algorithm solving and numerical analysis, the value of the model for service quality improvement is verified, and a guiding direction is provided for enterprise operation.

关 键 词：流体方法 排队系统 容量设置 服务质量 

分 类 号：F27[经济管理—企业管理]