呼叫中心——提升物流业的竞争力  

Call Center:Strengthen the Competition of the Logistics

作　　者：曹玉枝[1] 

机构地区：[1]桂林电子工业学院管理系,桂林541004

出　　处：《价值工程》2006年第2期57-59,共3页Value Engineering

摘　　要：世界物流业进入快速增长期,我国物流业尚处于发展阶段,如何提升物流业竞争力成为国内物流业面临的问题。本文提出将呼叫中心引入国内物流业的应用中。呼叫中心作为行业发展的桥梁,能实现企业信息流和客户资源的整合,提升物流业竞争力。With the fast development of logistics,the logistics in our country is still in seedtime.How to boost competition becomes the problem each company must face to.This paper introduces the application of the call center into the logistics.Call center,as a bridge linking all companies and customers,can realizc the integration of the customer resources and information flow and ultimately strcngthen the company＇s competition.

关 键 词：呼叫中心 物流 竞争力 

分 类 号：F273.1[经济管理—企业管理] F252.5[经济管理—国民经济]